08-17-2011, 11:41 AM
Join Date: Oct 2005
Location: Tulip City - MI
PIN: to beans
Carrier: I'm not
Post Thanks: 3
Thanked 72 Times in 55 Posts
| | Re: Trouble activating device with specific error message
Is the user receiving the network@etp message sent by RIM and is it coming into their Outlook Inbox - and they are NOT opening it? I've had users sit in front of their Outlook and open those messages and it screws up the activation. I usually tell them to shut down Outlook and step away.....far far away.
Also, have the user search his Inbox, Deleted Items, SPAM, and Junk-Email folder for network@etp error messages and permanently delete them.
No longer a BES Admin, but it was fun while it lasted!