BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-23-2011, 04:20 PM   #1 (permalink)
New Member
 
Join Date: Aug 2011
Model: 7100t
PIN: N/A
Carrier: Bell
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES Express Users not Connecting

Please Login to Remove!

We have been using BlackBerry Enterprise Server Express 5.0.2 just fine, I moved users over to a new Exchange 2007 server and all but one users are not connecting.

The BES Admin account also, I tried on one device to do another enterprise activation, but it would not connect.

So I restarted the BB Administration service and was able to get the user added and a new activation password in, so the account is created on the BB server.


I just went in and installed the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 on the Exchange server as Blackberry required, I then went in an ensured the BESAdmin account has Send as and Access rights to the users mailboxes and restarted the BES services on the BES Server. still I come back with errors like this in the even logs

MAPIMailbox::Construct - Open BlackBerry configuration folder failed

and

User <user> not started

And the errors I had before.

Any Ideas?
Offline  
Old 08-26-2011, 07:47 AM   #2 (permalink)
Knows Where the Search Button Is
 
MasterofKarate's Avatar
 
Join Date: Mar 2011
Location: Redwood City, CA
Model: None
PIN: N/A
Carrier: Verizon
Posts: 44
Post Thanks: 4
Thanked 6 Times in 6 Posts
Default Re: BES Express Users not Connecting

If you use MFCMapi while logged in as the BESAdmin account are you able to open the users mailbox? The error/behavior that you are seeing is typically related to permissions. Is this user on the same Information Store as the others? Anything different about them?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BES Express Users not Connecting
Thread Thread Starter Forum Replies Last Post
BES Express cannot see all mailboxes. Axe. BES Admin Corner 9 09-16-2010 06:11 AM
Build a new child domain, new email server and new BES. Migrate users to new BES? doctortt BES Admin Corner 2 09-11-2008 11:39 AM
Another Activating Initializing on BB Professional patrickd26 BES Admin Corner 4 05-06-2008 05:12 AM
BENCHMARK your BlackBerry speed! Add your results here! Mark Rejhon General BlackBerry Discussion 271 03-12-2007 09:51 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.