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Old 08-23-2011, 05:20 PM   #1 (permalink)
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Default BES Express Users not Connecting

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We have been using BlackBerry Enterprise Server Express 5.0.2 just fine, I moved users over to a new Exchange 2007 server and all but one users are not connecting.

The BES Admin account also, I tried on one device to do another enterprise activation, but it would not connect.

So I restarted the BB Administration service and was able to get the user added and a new activation password in, so the account is created on the BB server.

I just went in and installed the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 on the Exchange server as Blackberry required, I then went in an ensured the BESAdmin account has Send as and Access rights to the users mailboxes and restarted the BES services on the BES Server. still I come back with errors like this in the even logs

MAPIMailbox::Construct - Open BlackBerry configuration folder failed


User <user> not started

And the errors I had before.

Any Ideas?
Old 08-26-2011, 08:47 AM   #2 (permalink)
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Default Re: BES Express Users not Connecting

If you use MFCMapi while logged in as the BESAdmin account are you able to open the users mailbox? The error/behavior that you are seeing is typically related to permissions. Is this user on the same Information Store as the others? Anything different about them?
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