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Old 08-29-2011, 06:06 PM   #1 (permalink)
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Default Users cannot send emails shortly after 5PM. Recieve fine.

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This seems to be happening daily since last monday (a week ago) and I haven't been able to find anything helpful in regards to this issue.

Is there a specific place I should be checking?

Are there any logs you'd need to see to be able to help?

Sorry for all of the questions, I have a client breathing down my neck for this.

I appreciate the help.

If you need any more information please don't hesitate to ask.
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Old 08-29-2011, 07:44 PM   #2 (permalink)
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Default Re: Users cannot send emails shortly after 5PM. Recieve fine.

1) Go to the Add or Remove Programs Control Panel applet (Start > Run > appwiz.cpl )
2) Locate the reference to "BlackBerry Enterprise Server", select it and then click "Click here for support information.".
3) The publisher listed should be "Research In Motion" and the Version will be the exact version of BES currently installed. also post Bundle version.



* Publisher: Research in Motion
* Version 5.0.0 (Bundle 223)



SQL info

is it Local or remote?

MSDE, SQL or SQL Express?



* Local SQL Express



Mail Server version

For exchange users please let us know the version of CDO you are using on BES.

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...



*seems to be in C:\program files\Exchsrvr\bin



Then add this info from above to your signature in My Settings so it will always be posted.

When writing your question

Good description of what is really wrong and how to reproduce if possible. Details of what you did before. Any other details that would help us out with your issue

Logs are worth a thousand words

We need both from Event Viewer and from the BES Logs. Please remove personal info before posting them.

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Abbreviations for BlackBerry Enterprise Server debug logs



Application logs:



This Event viewer log has shown up 5 times in a row all at 5:50:41PM tonight.

Event Type: Error
Event Source: BlackBerry Synchronization Service
Event Category: None
Event ID: 16086
Date: 8/29/2011
Time: 5:50:41 PM
User: N/A
Computer: FC-BB1
Description:
[SYNC-UserControl] Failed (error=5406) to convert XML record to device record payload. [Simon focker:216, DS=Exchange, DB=Address Book, V=0, TB=80, GUID=82573]

2 of these at 5:26:58PM
Event Type: Warning
Event Source: BlackBerry Messaging Agent FC-BB1 Agent 1
Event Category: None
Event ID: 20489
Date: 8/29/2011
Time: 5:26:58 PM
User: N/A
Computer: FC-BB1
Description:
{joanne@focker.com} HTML email RefId -1202325256 contains too little actual text data, reverting to plaintext

2 of these at 5:15:27PM
Event Type: Error
Event Source: BlackBerry Synchronization Service
Event Category: None
Event ID: 16086
Date: 8/29/2011
Time: 5:15:27 PM
User: N/A
Computer: FC-BB1
Description:
[SYNC-UserControl] Failed (error=5406) to convert XML record to device record payload. [Greg Scollan:295, DS=Exchange, DB=Address Book, V=0, TB=80, GUID=89995]



Which Blackberry logs should I share?



I'll share all of them and just scrub people's names with a randomizer.



Here you go:

*****Never mind, I am unable to post important links in this forum.


I changed all things with the same name as the company to Focker, because, Meet the Parents is funny.



I also changed people's names so nobody is named the same as a person actually in the company I am supporting here.
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