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Old 09-02-2011, 05:05 AM   #1 (permalink)
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Default Handheldcleanup fails after failover to BES standby

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Hi,
We have been running Handheldcleanup regularly on our BES 5.0.2 MR2 setup without any issue. After failing over to the standby and SQL mirror server to do some maintenance we found that HandHeldCleanUp now fails -

BlackBerry Enterprise Server Utility - HandheldCleanup.exe, Version 2.0
Copyright (c) Research In Motion, Ltd. 2000-2001. All rights reserved.
Attempting MAPILogon....
MAPILogon Success.
Opening Default Message Store Mailbox - BES-Admin
Please Enter BESName: -> BES_xx
Open() failed for BES_xx
OpenDB failed to open Database

Any thoughts on why this may be happening or how to get more diagnostics out please?

Unfortunately I can't failback to the primary servers for a few days to see if that fixes it.

Thanks.
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