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Old 09-08-2011, 12:56 PM   #1 (permalink)
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Unhappy New server, Users can not send mail from devices

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New BES Admin here..

Have an issue where I have setup a new 5.0.3 MR4 server on a 2008 R2 server. Everything is up and running except that users cannot send from their devices. (Red X)

I have gone throught all the documentation about revoked permissions and know that it is not the issue. 2 reasons, one I can log into a system with the BES adm acct and create a email profile and send from it all day. the other is that I have a 4.1.6 server that I am going to be migrating from useing the same account. Verified with RIM that I could use the same account and have them going through the logs to see if I have missed something.

This is the only error that I can find that I cannot locate an answer for:

LDAP: ldap_connect error = 0x00000051
[35035] (09/06 08:10:05.854):{0x2438} LDAP: Delete 0x014d0a44 [25117] (09/06 08:10:06.883):{0x2438} LDAP: ldap_connect error = 0x00000051 [35035] (09/06 08:10:06.883):{0x2438} LDAP: Delete 0x014d0a44 [40472] (09/06 08:10:06.883):{0x2438} LDAP: Unable to resolve the address for user /O=ORGANIZATION/OU=DOMAIN/cn=Recipients/cn=UID using LDAP

This happens to new users activated on the 5.0.3 server or ones migrated over from 4.1.6.

Anyone have any thoughts?? Thanks!!
Old 09-09-2011, 10:54 AM   #2 (permalink)
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Default Re: New server, Users can not send mail from devices

If the permissions are correct. Are you sure that your BES configuration is correct.
Especialy: SRP Communication?

Component View-> BlackBerry Enterprise Server-> Select the Server
And check if SRP Status is = Connected

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