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Old 09-10-2011, 02:23 AM   #1 (permalink)
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Default Enterprise Activation stop at "Saved Email Messages"

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Hello all,

I am a BES user and when i tried to reactivate my BES account the "saved email messages" keep on initializing, all other items are complete.

I have tried everything including wipe device and ask my admin to delete and re-add my account and it still not solving my problem.

Can anyone help ?

Old 09-11-2011, 07:00 AM   #2 (permalink)
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Default Re: Enterprise Activation stop at "Saved Email Messages"

If you dont care about loosing the data from your wireless backup (saved settings, bookmarks, password store, etc. etc.), you can ask your admin to delete all user information an then again add you as a new blackberry user.

Otherwise, maybe:
try to activate using Wifi and not 2G/3G, dont know if this makes a difference.
try to activate using USB

Did you chance your device or OS software ?

Ask the Admin to look into the server logs. Normally something about this problem should be visible in the logfiles.

Besides the reason, that the wireless backup is corrupt, my best guess is, that some content of the saved messages is larger then allowed by the Rules of the server.
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