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Old 09-13-2011, 06:27 AM   #1 (permalink)
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Default Cannot delete mail from BB

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Hi,

I have a user that cannot delete emails from his Blackberry, this has happened 4 times this year and every time he has this problem, i usually wipe it and reactive it, his usually ok for about a month and then the problem reoccurs, any pointers. (this is enterprise activation on Bes 6 and BB OS6).
Thanks.
H.
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Old 09-13-2011, 06:54 AM   #2 (permalink)
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Default Re: Cannot delete mail from BB

Moved to a more appropriate section.
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Old 09-13-2011, 08:54 AM   #3 (permalink)
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Default Re: Cannot delete mail from BB

single delete?
Does it also exist on mailbox?
doing any archiving?
does delete prior work?
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Old 09-14-2011, 05:57 AM   #4 (permalink)
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Default Re: Cannot delete mail from BB

Quote:
Originally Posted by knottyrope View Post
single delete?
Does it also exist on mailbox?
doing any archiving?
does delete prior work?

Hi Knottrope,
The Prior does not work, delete a single or group email does not work and yes, the emails do exist on Mailbox. Any ideas?
I am replacing this BB today but canít see this being a hardware issue, can it?
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