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Old 09-15-2011, 05:56 AM   #1 (permalink)
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Hi All

I am new to BES, the set up is BES express 5 on windows sbs 2008 so exchange 2007
In BES it is set to redirect inbox and sent items only. The user created folders on his blackberry device and moved email into these folders. These folders did not redirect to the exchange mailbox. I got him to check on his handheld in folder redirection which were shaded and not but he didnt change anything and now the folders are missing.
Is there anywere on the device that the folders will be hiding?

On another note as inbox and sent items are selected I presumed you would not be able to see other folders on the device but you can see the subfolders of the inbox?

Thanks for any help in advance
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Old 09-16-2011, 12:19 AM   #2 (permalink)
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Default Re: email folders

Folder redirection is NOT the same as the folder list that will appear on the device, which are the folders that appear in the user's exchange client. Why you're not seeing them on the device is probably something to do with an issue you have in the setup on the device, which may have simply been an enterprise activation gone wonky.

Folder redirection being set to Inbox and Sent items simply means that e-mails sent and received will show up in those folders. You should always have the complete folder list on the device - and you can file or move message manually to any of the folders, except deleted items, which does NOT redirect or store on the device. You can read more on folder redirection here...

KB04297-How to configure folder redirection to receive email messages delivered to folders other than the Inbox
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Old 09-16-2011, 05:38 AM   #3 (permalink)
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Default Re: email folders

Thanks Steve

I have since got a blackberry up and running and activated and tested creating folders etc on blakcberry and outlook and both replicate each other.

So manually moving messages to folders etc is fine with just inbox and sent items selected. Is it just if outlook is set to move messages to these folders programatically?

Not sure where these folders created on the device have dissapeared too, any ideas
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