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Old 09-15-2011, 10:38 AM   #1 (permalink)
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Default Emails Repeating When Replying

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Hi

We have a problem in that when users reply to an email on a Blackberry, the whole message is duplicated twice at the bottom of the email.

i.e. if someone sends me an email, I reply to it on my bb, the email they initally sent me, along with the reply is repeated twice in the one email.

We are running BES 5.0.2.28 and the problem started happening about a month ago randomly for some users.

I know this is a pretty vague description, but it is all the info I have at the moment - has anyone ever come across this before !?

Thanks
Dom
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Old 09-16-2011, 04:53 AM   #2 (permalink)
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Default Re: Emails Repeating When Replying

It would helpful if you could post the source of such a mail.
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Old 09-16-2011, 05:19 AM   #3 (permalink)
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Default Re: Emails Repeating When Replying

Hi freakinvibe, the source of the email could be replying internal or external contact. We are running Exchange2010 with BES 5.0.2.28 and users all have either Office 2010 or 2007 on 7 or Vista Clients.

(hope thats what you meant by source of such a mail!?)
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Old 09-16-2011, 06:30 AM   #4 (permalink)
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Default Re: Emails Repeating When Replying

No, I meant the original text including headers, for example

Quote:
Return-Path: <sender.name@senderdomain.com>
X-Spam-Status: No, hits=0.0 required=5.0
tests=AWL: -0.000,BAYES_00: -1.665,HTML_MESSAGE: 0.001,
RDNS_NONE: 0,TOTAL_SCORE: -1.664,autolearn=ham
X-Spam-Level:
Received: from mail.senderdomain.com ([194.8.223.25])
by mail.recipientdomain.com
for [email address];
Fri, 22 Jul 2011 10:05:19 +0200
X-MimeOLE: Produced By Microsoft Exchange V6.5
Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01CC4845.FF8BE970"
Subject: Subject
Date: Fri, 22 Jul 2011 10:04:36 +0200
Message-ID: <BBBC9992C9388941A8A3B32925876F3501FBC0FB@K00273V0 1.verbund.kdn.de>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: Subject
Thread-Index: AcxIRg6nDIUzt8ETRb6lgUkvzMKjag==
From: <sender.name@senderdomain.com>
To: <recipient.name@recipientdomain.com>

This is a multi-part message in MIME format.

------_=_NextPart_001_01CC4845.FF8BE970
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

E-Mail Body Text.

------_=_NextPart_001_01CC4845.FF8BE970
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Diso-8859-1">
<META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version =
6.5.7654.12">
<TITLE>Subject</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/rtf format -->

<P><FONT FACE=3D"Arial">E-Mail Body Text</FONT></P>

</BODY>
</HTML>
------_=_NextPart_001_01CC4845.FF8BE970--
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