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Old 09-19-2011, 01:09 AM   #1 (permalink)
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Default BAS slow

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Hi everybody,
we've upgraded our bes/bas to 5.0.3 mr3, after the upgrade the console il slow and often unusable.
If i do a search for a user i've to wait 20 mins before i can see the response.

Can someone help me on this?

Thanks in advance
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Old 09-19-2011, 05:17 AM   #2 (permalink)
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Default Re: BAS slow

How much RAM does does your Machine have, and, what other processes are running on this server ?
What kind of internet security/Antivrus is running on this system ? Try to disable/uninstall it and test again

What hardware is the server running on ?
How many users are connected to the BES ?

If you have a simple installation of Server 2003 2GB of RAM are ok for running BES. for A few users a machine with one CPU is enough.
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Old 09-19-2011, 05:24 AM   #3 (permalink)
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Default Re: BAS slow

hi, it's a vmware machine with 4gb ram and a 2.83 processor.
its a simple installation with a SQL and about 200 users and no AV running.
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Old 09-19-2011, 06:22 AM   #4 (permalink)
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Default Re: BAS slow

and, vmware is not set to overcommiting the RAM ?
If possible turn that feature off.
Also if you use thin provisioning of for the virtual disk, this might lead to delays if the server needs more harddisk space for a short time.
Or move the BAS instance to a different computer for testing purposes.

But, before the update it worked normal ?

I have not much in depth experience with vmware + BES (my BES runs inside a microsoft vm). So the above tips are of a more general nature.

When you upgraded to 5.0.3, did you also upgrade your database server from sql 2000 to a newer version or did you already had SQL 2005 or newer installed - that also could impact performance.
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Old 09-19-2011, 06:37 AM   #5 (permalink)
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Default Re: BAS slow

before upgrading everything was fine and smooth, is it possible to install only BAS on another machine and point to the SQL instance? how to do this?

Thanks
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Old 09-19-2011, 09:34 AM   #6 (permalink)
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Default Re: BAS slow

Just start the installer on a different machine, check to only install the BAS service, and point it the BES server you want to connect it to.

Afterwards either disable the BAS and the BAS-NCC service on the BES or uninstall it, and remove it from the BES configuration.
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Old 09-19-2011, 10:48 AM   #7 (permalink)
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Default Re: BAS slow

Which setup do i have to download? The full or express?
Thanks
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Old 09-19-2011, 04:52 PM   #8 (permalink)
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Default Re: BAS slow

The setup file you used for installation of the BES server.
It should be still present on the disk of the server where you installed the BES/BESx
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Old 09-19-2011, 09:37 PM   #9 (permalink)
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Default Re: BAS slow

When i start the setup it prompts for: 1. New server with new db, 2. New server with existing db, 3. New bes router. Do i have to chiose The 2 one?
Thanks
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Old 09-20-2011, 02:30 AM   #10 (permalink)
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Default Re: BAS slow

Do you have a BES Express or the full BES ?
anyway, there should be no difference here.

log in to the machine where you want to install the BAS instance with the BESAdmin user (give the besadmin user local admin rights on this machine before)

then.. from the manual:

Install a BlackBerry Enterprise Server Express component
on a computer that is separate from the computer that hosts
the BlackBerry Enterprise Server Express
Before you begin:
xxx8226; Install a BlackBerry® Enterprise Server Express and the BlackBerry Administration Service in your organization's
environment.
xxx8226; Verify that the BlackBerry Administration Service is running on a Windows® account that has permission to
access and modify the Windows registry on the computer that you want to install the BlackBerry Enterprise
Server Express component on.
1. Using the Windows account that you created, log in to the computer that is separate from the computer that
hosts the BlackBerry Enterprise Server Express. This account runs the services for the BlackBerry Enterprise
Server Express components.
2. In the BlackBerry Enterprise Server Express installation files, double-click setup.exe. If your operating system is
Windows Server® 2008 or Windows® Small Business Server 2008, run setup.exe as an administrator.
3. Accept the BlackBerry Enterprise Server Express license agreement. Click Next.
4. In the Setup type dialog box, select Use an existing BlackBerry Configuration Database.
29
5. In the Database information dialog box, verify that the information is correct. Click Next.
6. In the Setup options dialog box, select the components that you want to add. The setup application upgrades
any components that you installed previously that you select and the components might be unavailable for users
during the installation process. Click Next.
7. In the Preinstallation checklist dialog box, perform one of the following actions:
xxx8226; To continue, click Next.
xxx8226; To address requirements that were identified in the checklist, click Cancel. You can restart the installation or
upgrade at a later time.
8. In the Accounts and folders dialog box, type the Windows account password. Click Next.
9. In the Summary dialog box, verify the setup information.
10. Click Install to start the installation process.
11. When the setup application prompts you to restart the computer, click Yes.
12. Log in to the computer using the same account that you used in step 1.
13. In the BlackBerry CAL and SRP information dialog box, verify that the information is correct. If you change any
information, click Verify to verify that the changed information is correct .
14. Click Next.
15. In the Administration settings dialog box, accept the default settings. Click Next.
16. In the Active Directory® settings dialog box, in the User password field, type the password for the Microsoft®
Active Directory® account (for example, BESAdmin) that the BlackBerry Enterprise Server Express instance uses
to authenticate to Microsoft Active Directory. Click Next.
17. In the Start services dialog box, click Start Services. You are notified as each of the BlackBerry Enterprise Server
Express services starts. Click Next.
18. In the Console addresses dialog box, copy the web addresses for the BlackBerry Enterprise Server Express
components and paste them into a document for future reference. You can use the web addresses to log in to
the BlackBerry Enterprise Server Express components that you installed.
19. ClickFinish.
After you finish:
xxx8226; To view the BlackBerry Enterprise Server Express component in the BlackBerry Administration Service, restart
the BlackBerry Administration Service.
xxx8226; If you reinstalled the BlackBerry Administration Service, in Windows® Internet Explorer®, delete the cache.
Installation and Configuration Guide Install a standalone BlackBerry Router
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Old 09-20-2011, 02:46 AM   #11 (permalink)
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Default Re: BAS slow

thanks, and while i will do this, do the bes server stop working? or its an "online" operation?

Thanks
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Old 09-20-2011, 03:10 AM   #12 (permalink)
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Default Re: BAS slow

anyway, "error connecting" while installing and after i've set db connection, but the db is up and running...
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Old 09-20-2011, 03:51 AM   #13 (permalink)
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Default Re: BAS slow

Does your DB allow remote connection over TCP/IP ?
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Old 09-20-2011, 03:52 AM   #14 (permalink)
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Default Re: BAS slow

how can i see if it allows this?
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Old 09-20-2011, 05:37 AM   #15 (permalink)
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Default Re: BAS slow

on the BES server, if you go in the SQL 2005 Configuration manager,
then protocols, then TCP/IP, then the TAB: ip-adresses.
you should see the servers IP Address in the list.

or, to check the connectivity from a remote MAchine:
login as the besadmin.
in the controlpanel, computer mamagement, launch the ODBC Manager, add a new System DSN using the Microsoft SQL client, then enter the hostname of the server hosting the database or, if you have a named instance, enter the hostname\instancename
click next.
Either connect using trusted windows connection or enter credentials which allow login to the database depending on your database configuration.
klick next one or more times. in the last dialog, you are able to test the datasource.
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Old 09-20-2011, 06:21 AM   #16 (permalink)
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Default Re: BAS slow

the connection works
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Old 09-20-2011, 06:28 AM   #17 (permalink)
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Default Re: BAS slow

Is this a BES Express or an Enterprise version ?

From what I read, there should be no difference if you install the BESx or the full BES regarding installing an instance of BAS on a different machine, however I have an only an enterprise version, and the procedure above worked for me.

maybe, disable the BAS Service on the BES. Also, dont forget to apply all updates so that the BAS has the same revision then the BES on the Server.
Then restart the BAS service on the machine, where you installed the new BAS
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Old 09-20-2011, 06:29 AM   #18 (permalink)
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Default Re: BAS slow

its a bes 5.0.3 mr4 not express
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Old 09-20-2011, 07:20 AM   #19 (permalink)
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Default Re: BAS slow

now i've the following problem, its always slooooow, but, when i manage to add a new user this error occours on app logs:

com.microsoft.sqlserver.jdbc.SQLServerException: Cannot open database requested in login 'BESmgmt1'. Login fails.>

and the user cannot be added...
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Old 09-20-2011, 07:59 AM   #20 (permalink)
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Default Re: BAS slow

But, this is on the current server, not the other where you installed the BAS service ?

The Bas serice needs lot of RAM when used (maybe up to 800MB), but normally is idle, and therefore the memory might be used for other things by vmware (if memory overcommittment is or if you did not reserved the 4GB exlusive for the guest OS)

Have you checked the memory settings of the guest regarding memory setting ?
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