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Old 09-27-2011, 01:03 PM   #1 (permalink)
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Default BES Resource Kit - 5.0.3 - kill_handheld -organization_data_only switch

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The documentation for the BES Resource Kit 5.0.3 claims to support the -kill_handheld -organization_data_only switch. Documentation is here: hxxp://docs.blackberry.com/en/admin/deliverables/25803/Kill_handheld_parameters_BBUA_1374237_11.jsp

However, my BES Resource Kit 5.0.3 installation does not seem to support the -organization_data_only switch:

Code:
BlackBerry(R) Enterprise Server User Administration Tool Version 5.0.3.3
Copyright (c) Research In Motion, Ltd. 2009-2010. All rights reserved.

Log files being written to C:\Users\Administrator\AppData\Roaming\Research In Motion\BlackBerry User Administration Tool Client\Logs.

(09/27 13:37:08) Running command...
(09/27 13:37:08) Cannot parse arguments: Invalid argument: -organization_data_only
(09/27 13:37:08) ...Done
(09/27 13:37:08) Command Results:
,Cannot parse arguments: Invalid argument: -organization_data_only
When I run BesUserAdminClient.exe with no commands/switches, I see the following output for the -kill_handled command. Notice there is no mention of the -organization_data_only switch.

Code:
    -kill_handheld : kill handheld
        -u <user name> : user name
            [-b <instance>] : instance name of the BlackBerry Enterprise Server
                              component
            [-utype <type>] : user type - display_name, email_address,
                              login_name

Is the documentation wrong? Is this feature really available in the BRK 5.0.3 release? Was it suppose to be in the release and somehow got missed? If anyone has any information about this, please reply to thread. Thanks!
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Old 09-28-2011, 08:49 AM   #2 (permalink)
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Default Re: BES Resource Kit - 5.0.3 - kill_handheld -organization_data_only switch

Even if that command-line switch would work, you might still encounter problems.

On a specific device (9780, OS 6), I click

"Delete only the organization data and remove device"

and I get the following error message:

"The device does not support this command. To remove data from the device, you must select "Delete all device data and remove device"."

I haven't tested with OS 7, though.
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