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Old 09-28-2011, 08:18 AM   #1 (permalink)
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Default 1 Specific Exchange user cant Activate??

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I have an Exchange server with a BES Express server.

I have 5-6 users activated on the BES, but there is a single user I cannot activate. I've been able to activate other users on her phone, but I cant activate her email account on either her phone or my phone. Just stays on initializing.


Ive removed her account from BES (with the delete informaiton option) several times.

I am not sure where else to turn. Can anyone provide any advice. I've tried activating her account well over 20 times with no success, so I am pretty sure its not a typo

FYI: User gets the activate email and it stays in the inbox.

Last edited by ddemersbercell : 09-28-2011 at 08:25 AM.
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Old 09-28-2011, 08:46 AM   #2 (permalink)
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Default Re: 1 Specific Exchange user cant Activate??

Quote:
User gets the activate email and it stays in the inbox.
That is the problem. It should not stay in the inbox. BES should immediately grab it once it arrives. Could be a permissions issue on that account.

Use the IEMSTest tool to verify that the BlackBerry Enterprise Server service account can access her mailbox:

KB02091-How to use the IEMSTest.exe tool to verify that the BlackBerry Enterprise Server service account can access user mailboxes

If that doesn't help, see this KB for troubleshooting steps:

KB13852-Identifying and troubleshooting issues with the enterprise activation process
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Old 09-28-2011, 01:30 PM   #3 (permalink)
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Default Re: 1 Specific Exchange user cant Activate??

Double check with the carrier that the user has the correct BlackBerry Data Plan on her account.
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