BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-28-2011, 08:18 AM   #1 (permalink)
New Member
 
Join Date: Sep 2011
Model: 7100T
PIN: N/A
Carrier: Bell
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 1 Specific Exchange user cant Activate??

Please Login to Remove!

I have an Exchange server with a BES Express server.

I have 5-6 users activated on the BES, but there is a single user I cannot activate. I've been able to activate other users on her phone, but I cant activate her email account on either her phone or my phone. Just stays on initializing.


Ive removed her account from BES (with the delete informaiton option) several times.

I am not sure where else to turn. Can anyone provide any advice. I've tried activating her account well over 20 times with no success, so I am pretty sure its not a typo

FYI: User gets the activate email and it stays in the inbox.

Last edited by ddemersbercell : 09-28-2011 at 08:25 AM.
Offline  
Old 09-28-2011, 08:46 AM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,610
Post Thanks: 6
Thanked 122 Times in 119 Posts
Default Re: 1 Specific Exchange user cant Activate??

Quote:
User gets the activate email and it stays in the inbox.
That is the problem. It should not stay in the inbox. BES should immediately grab it once it arrives. Could be a permissions issue on that account.

Use the IEMSTest tool to verify that the BlackBerry Enterprise Server service account can access her mailbox:

KB02091-How to use the IEMSTest.exe tool to verify that the BlackBerry Enterprise Server service account can access user mailboxes

If that doesn't help, see this KB for troubleshooting steps:

KB13852-Identifying and troubleshooting issues with the enterprise activation process
Online  
Old 09-28-2011, 01:30 PM   #3 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,899
Post Thanks: 32
Thanked 459 Times in 395 Posts
Default Re: 1 Specific Exchange user cant Activate??

Double check with the carrier that the user has the correct BlackBerry Data Plan on her account.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: 1 Specific Exchange user cant Activate??
Thread Thread Starter Forum Replies Last Post
Cannot setup new user - BES 5, Exchange 2010 Aminocom BES Admin Corner 1 05-07-2010 01:08 PM
BES users are unable to send attachments Simplicity Trevor BES Admin Corner 0 04-29-2009 06:26 PM
Added new Exchange server - Can't activate users on it Aminocom BES Admin Corner 5 01-23-2009 11:51 AM
Bes and Public Folders Permission/Security Problem mdaughtry BES Admin Corner 0 07-26-2007 02:57 PM
How can a Blackberry user get to mgs in an non-inbox folder afcaballero General BlackBerry Discussion 9 12-20-2005 12:58 PM

Commodore 64 - Classic Retro 8 Bit Computer
$79.99
Commodore 64 - Classic Retro 8 Bit Computer pictureComfort Products 60-5800T Commodore II Oversize Leather Chair with Adjustable
$247.58
Comfort Products 60-5800T Commodore II Oversize Leather Chair with Adjustable picture6X Fuel Injector For Ford Falcon BA BF XR6 Holden Commodore V6 VN VY 0280155968
$75.43
6X Fuel Injector For Ford Falcon BA BF XR6 Holden Commodore V6 VN VY 0280155968 pictureVintage Atari Gameboy Mods Commodore Pokemon 8-bit Lot + Website-Domain for Sale
$900.0
Vintage Atari Gameboy Mods Commodore Pokemon 8-bit Lot + Website-Domain for Sale picture8 x CM 8164 DRAM 64kx1 164 4864 IC Apple IIe Commodore 64 Oric IBM PC Soviet Era
$9.95
8 x CM 8164 DRAM 64kx1 164 4864 IC Apple IIe Commodore 64 Oric IBM PC Soviet Era picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.