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Old 09-30-2011, 07:16 AM   #1 (permalink)
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Default Problem Push Application from BES

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Hi all,

I have testing how to push application from BES following the Guide Administration BES with Exchange but never i couldnīt install any application (only remove)


Then, i talked with member of Blackberry STAFF and he told me that if i follow this KB all would be correct:

KB03748-How to create a software configuration to wirelessly deliver third-party applications to a BlackBerry smartphone

Ok, i have followed this guide (it the same steps that the other guide) and it happen the same problem!! the application doesnīt install on Blackberry...

STEP 1- I create the shared network folder on C:\Aplicaciones (the Adminitration Guide say that you donīt have to create this folder on C:\Program Files\Common files\Research in Motion). I have given the correct permissions as the guide says OK

STEP 2 - define the share in the BlackBerry Administration Service OK

STEP 3 - Publish Application --> OK

STEP 4 - Configure the software configuration --> OK

ALL OK, but the application doesnīt INSTALL!!! I think that the problem is the application Whatsapp (I put ZIP with .alx and .cod as guide says)

Should I test with other application? What application? How get .zip?

Have you any ideas?


BES= 5.0
Policy = The member of staff told me that the policy doesnīt matter to install applications from BES (Anyway, I tried with Policydefault and donīt work)

Thanks all!!
Regards!!
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Old 09-30-2011, 09:24 AM   #2 (permalink)
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Default Re: Problem Push Application from BES

You have to find the reason why it doesn't install. To do that go to

Manage users > Choose the user you have assigned the application to

Click on the "Software configuration" tab

Click on "View Resolved Applications"

Does your App appear there? If not, click on the "Other configured applications" tab.

If it appears there, click on the "Eye" icon. You should then see the reason why it hasn't been deployed.

Can be many different reasons, for example "Dependent Modules not present" or "Not enough memory on device for application" or "The application is not permitted by an IT policy".

Last edited by freakinvibe : 09-30-2011 at 09:26 AM.
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Old 10-03-2011, 03:02 AM   #3 (permalink)
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Default Re: Problem Push Application from BES

Thanks for you reply,

When I do, I get this (I attach the IMG):

Unknown device

Then, the app is the problem? Another App to test it? I have tested with BB 9780 and 9700 and both of them fail

Again, THANKS a lot.

Regards,
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Old 10-03-2011, 03:30 AM   #4 (permalink)
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Default Re: Problem Push Application from BES

You must make sure that your device.xml is up-to-date to reflect the latest BB models:

KB22777-How to update the device.xml and vendor.xml files manually in BlackBerry Enterprise Server 5.0
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Old 10-03-2011, 09:45 AM   #5 (permalink)
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Default Re: Problem Push Application from BES

Thanks for you reply,

you are right. I have tested with older BB (8900) and its look works.

Then, i get the device.xml in KB (blackberry.com/Desktop/Download/XML/Device.xml) and i copy on c:\aplicaciones\APPLOADER?

Thanks for all
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Old 10-03-2011, 09:49 AM   #6 (permalink)
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Default Re: Problem Push Application from BES

In BES 5 it should happen automatically, it is using the DB to store the device.xml. You should check the logs and see if BES can update it from the internet (should happen once an hour).
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Old 10-03-2011, 10:48 AM   #7 (permalink)
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Default Re: Problem Push Application from BES

Quote:
Originally Posted by freakinvibe View Post
In BES 5 it should happen automatically, it is using the DB to store the device.xml. You should check the logs and see if BES can update it from the internet (should happen once an hour).
Ok,

Logs on C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Logs but what should i check?

Where is option update on BES to check it?

Thanks!
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Old 10-03-2011, 11:04 AM   #8 (permalink)
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Default Re: Problem Push Application from BES

Search BAS_AS log for vendor.xml and see does it returnes error. Good way to check if your vendor file is up to date is to go to BlackBerry Solution topology > BlackBerry Domain > Component view > View (BlackBerry Enterprise Server) and see if the latest BB models are listed there e.g. 9900,9810,9850,9860 etc. Note that you may need to enable Enterprise Server Policy to see the list of models.
If they are listed there then you should be OK. There are other methods e.g. searching BBAS-AS log. BAS tries to check for a new xml files 10 minutes after an hour all day long e.g. 13:10,14:10 etc.
http://www.blackberry.com/btsc/KB13589

Or check global settings table in SQL server. Hope this helps.

Last edited by fadmin : 10-03-2011 at 11:06 AM.
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Old 10-03-2011, 11:38 AM   #9 (permalink)
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Default Re: Problem Push Application from BES

thanks.

On BAS_AS logs in recents weeks the work "vendor" or "device.xml" is not found...

In Component View the latest BB models are NOT listed....

Note: I have done a search on my server and i got only 1 "device.xml" on C:\Aplicaciones (shared network folder to set this service)

Is shared network folder being good created? (I attach a text)
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Old 10-03-2011, 12:19 PM   #10 (permalink)
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Default Re: Problem Push Application from BES

OK so from the server that host BAS service, open IE and type following:
https://www.blackberry.com/Desktop/D...XML/Vendor.xml.

Does xml file display? If doesn't you'd need to fix that first.
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Old 10-03-2011, 12:22 PM   #11 (permalink)
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Default Re: Problem Push Application from BES

Quote:
Originally Posted by bisener View Post

BES= 5.0
Policy = The member of staff told me that the policy doesnīt matter to install applications from BES (Anyway, I tried with Policydefault and donīt work)
This may or may not be true. If you are pushing rim signed apps e.g blackberry bridge etc. then it does not matter if allow download of third party apps is disabled in IT policy.
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Old 10-04-2011, 02:50 AM   #12 (permalink)
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Default Re: Problem Push Application from BES

Quote:
Originally Posted by fadmin View Post
OK so from the server that host BAS service, open IE and type following:
esktop/Download/XML/Vendor.xml

Does xml file display? If doesn't you'd need to fix that first.
Yes I can without problems, at the same with device.xml, no problems to do it...

Quote:
Originally Posted by fadmin View Post
This may or may not be true. If you are pushing rim signed apps e.g blackberry bridge etc. then it does not matter if allow download of third party apps is disabled in IT policy.
He told me that Whatsapp is signed by RIM then with your explication, i understund than i could install this app with polity which dont allow download of third party app...

I am going to check it

Edit: When i put other PT the BB restart and whatsapp does not appear :(

Edit 2: When I have the PT (Deny downloads of third party app) and I add software configuration I get the message attached, it is normal?

Thanks for you reply.
Attached Images
File Type: jpg whats.jpg (11.5 KB, 9 views)

Last edited by bisener : 10-04-2011 at 03:29 AM.
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Old 10-04-2011, 06:12 AM   #13 (permalink)
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Default Re: Problem Push Application from BES

The most important question:

The IT Policy must allow downloads of third party apps to can install Whatsapp APP through from BES?

If it is right, i think that it have not logic because if i allow this service, i can download and install directly in Blackberry...
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Old 10-04-2011, 07:10 AM   #14 (permalink)
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Default Re: Problem Push Application from BES

Whatsapp APP is not RIM signed app.
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Old 10-04-2011, 07:15 AM   #15 (permalink)
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Default Re: Problem Push Application from BES

Whatsapp is considered as third-party app, so if you disallow the download of third-party apps, you will not get whatsapp on your phone. You must allow third-party apps.
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Old 10-04-2011, 07:21 AM   #16 (permalink)
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Default Re: Problem Push Application from BES

Still don't understand why your BES does not get updated XMLs if you are able to open the xml link from BAS server using IE. You have Full BES 5.0.x with BAS service on it,right?
Does BAS-AS log shows anything around 10 minutes after an hour,for example 7:10 or 8:10am etc..?
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Old 10-04-2011, 10:44 AM   #17 (permalink)
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Default Re: Problem Push Application from BES

Quote:
Originally Posted by fadmin View Post
Whatsapp APP is not RIM signed app.
Where are you read this? (I have to explain it to my boss)

Quote:
Originally Posted by freakinvibe View Post
Whatsapp is considered as third-party app, so if you disallow the download of third-party apps, you will not get whatsapp on your phone. You must allow third-party apps.
But if the app was signed by RIM, could I do with disallow third-party apps?


Quote:
Originally Posted by fadmin View Post
Still don't understand why your BES does not get updated XMLs if you are able to open the xml link from BAS server using IE. You have Full BES 5.0.x with BAS service on it,right?
Does BAS-AS log shows anything around 10 minutes after an hour,for example 7:10 or 8:10am etc..?
:( The server has BES and BAS service. In the logs doesnt appear nothing...

Edit:

I can see this:

Code:
at $Proxy237.retrieveExternalXMLLocal(Unknown Source)
at com.rim.bes.bas.softwareconfigurationmanager.ExternalXMLTimerHandler.execute(ExternalXMLTimerHandler.java:79)

at sun.net.w w w .protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)
com.rim.bes.bas.softwareconfigurationmanager.SoftwareConfigurationManagerBean._retrieveExternalXML(SoftwareConfigurationManagerBean.java:9484)

com.rim.bes.bas.softwareconfigurationmanager.ExecuteExternalXMLTimerInvalidParameterRollbackException: Message: '_retrieveExternalXML I/O exception, java.net.ConnectException: Connection refused: connect', nested exception: 'Connection refused: connect'
Connection refused!!!!!


THANKS ALL

Last edited by bisener : 10-04-2011 at 10:57 AM.
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Old 10-04-2011, 11:27 AM   #18 (permalink)
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Default Re: Problem Push Application from BES

Any app that is not created/built by RIM is considered third party app, regardless if it is listed in Appworld or not.
Free WhatsApp Messenger - Download WhatsApp Messenger - Free Apps from BlackBerry App World
WhatsApp Messenger
ByWhatsApp Inc.

vs.

Free BlackBerry Bridge - Download BlackBerry Bridge - Free Apps from BlackBerry App World
BlackBerry Bridge
By Research In Motion Limited

Yeah something is preventing BAS to connect to URL to download XML file such as outbound port filtering (port 443), organization disallows download of xml files etc...

Last edited by fadmin : 10-04-2011 at 11:28 AM.
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Old 10-05-2011, 07:25 AM   #19 (permalink)
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Default Re: Problem Push Application from BES

Quote:
Originally Posted by fadmin View Post
Any app that is not created/built by RIM is considered third party app, regardless if it is listed in Appworld or not.
Free WhatsApp Messenger - Download WhatsApp Messenger - Free Apps from BlackBerry App World
WhatsApp Messenger
ByWhatsApp Inc.

vs.

Free BlackBerry Bridge - Download BlackBerry Bridge - Free Apps from BlackBerry App World
BlackBerry Bridge
By Research In Motion Limited

Yeah something is preventing BAS to connect to URL to download XML file such as outbound port filtering (port 443), organization disallows download of xml files etc...
1 --> Thanks :D

2--> Then i will look with a communication partner

thanks again
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Old 10-06-2011, 11:31 AM   #20 (permalink)
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Default Re: Problem Push Application from BES

Yes, Finally PORT 443 is blocked in this server, but i canīt open this PORT, do you know the IP which need it?
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