BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-09-2011, 08:38 PM   #1 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9700
PIN: N/A
Carrier: Optus PTY LTD
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Improve BES attachment Processing Speed

Please Login to Remove!

Hi,
I am trying to investigate an issue where attachment processing time (ie, the time it takes for the BES Server to convert and send attachments) is taking a long time.

Some attachments like txt files and PDF's download to our handhelds and display quickly, others like word documents etc, take a longer time (up to 1 minute) to be downloaded to the phone.

It seems quicker on wifif verses 3G obviously, but I suspect the server's performance could be better.

We are running BES 5.0.3 MR3 (Bundle 93)

Running on Server 2003 SP2 with 3.4GB of Ram and 4 CPU running at 1.8GHZ each (On VMware)

Running with a remote SQL instance

80 Handsets (various versions and models)

The server seems a bit sluggish at times, especially with the new Admin Interface. Could these issues be related?
Offline  
Old 10-09-2011, 08:46 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,407
Post Thanks: 43
Thanked 597 Times in 590 Posts
Default Re: Improve BES attachment Processing Speed

doing some reading on RIM's support site indicates the location and speed of the attachment server contributes to the issue. There are many suggestions on their site that may help including location of the A server.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
The Following User Says Thank You to tsac For This Useful Post:
stevenwells99 (10-09-2011)
Old 10-09-2011, 08:50 PM   #3 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9700
PIN: N/A
Carrier: Optus PTY LTD
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Improve BES attachment Processing Speed

Thanks.
Do you know if there is a number of users to reach, before a seperate attachment server is recomended?
Offline  
Old 10-09-2011, 09:06 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,407
Post Thanks: 43
Thanked 597 Times in 590 Posts
Default Re: Improve BES attachment Processing Speed

I would say it depends on the computers ability.

Try going to this site. different questions will give different answers but it all revolvs around the different applications etc.

BlackBerry Technical Solution Center
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 10-10-2011, 05:22 AM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default Re: Improve BES attachment Processing Speed

We have around 130 users at a client and there are absolutely no problems with attachment server performance. Before you separate the attachment service, I would rather separate the BAS, which is really resource hungry.

You should really test the attachment service on the Blackberry Server Applet to see if it is slow locally as well.
Offline  
Old 10-10-2011, 11:16 PM   #6 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9700
PIN: N/A
Carrier: Optus PTY LTD
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Improve BES attachment Processing Speed

Thanks for feedback. I noticed the BAS-AS.exe service uses quite a bit of CPU time and Memory. The server also has a high paging file usage.

The next step I think will be to move Admin Services off server. Just need to see how to do that and what's best.
My Disk queue lenght is around .5 but sometimes goes as high as 1 during normal operation.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Improve BES attachment Processing Speed
Thread Thread Starter Forum Replies Last Post
Special BES Express plans (UK) classact Carrier Specific Issues 0 05-16-2010 10:32 PM
BES v5 handheld cant view attachment eg. jpeg, gif, etc.... NanuGTR BES Admin Corner 2 09-08-2009 08:14 AM
BENCHMARK your BlackBerry speed! Add your results here! Mark Rejhon General BlackBerry Discussion 271 03-12-2007 10:51 PM
Eval to Full BES 4.0 for Domino - Changing SRP Hatchy BES Admin Corner 0 01-17-2006 08:59 AM
A couple of nOOb Hosted BES questions (connection speed and return addresses) rao General BlackBerry Discussion 6 10-11-2005 10:37 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.