BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 10-14-2011, 12:08 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2007
Location: Washington, DC
Model: 9930
OS: 7.1
PIN: N/A
Carrier: Sprint
Posts: 64
Post Thanks: 0
Thanked 2 Times in 1 Post
Default Strange Email issue...

Please Login to Remove!

I have a user (on a BES) using an 8530 (Sprint) who can receive email and reply to email but not send new messages that she creates. She doesn't have the option to send, just save as draft. Also, when she tries to "look up" an address in the global address book (from the to: field) it doesn't populate any names.

We have tried numerous battery pulls, re-enterprise activating the BB and resending her service books from the BES. Any other ideas?

I've done some research and I couldn't find a solution. Thanks in advance!
Offline  
Old 10-14-2011, 12:38 PM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,091
Post Thanks: 150
Thanked 148 Times in 122 Posts
Default Re: Strange Email issue...

In the past when I had a user missing the Send option, I had to remove them from the BES and re-add/activate to correct the issue.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 10-14-2011, 02:15 PM   #3 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,876
Post Thanks: 3
Thanked 75 Times in 56 Posts
Default Re: Strange Email issue...

Try deleting the Desktop[SYNC] (undelete this one right away), Desktop[CMIME], and Desktop[ALP] service books and resend them from the BES.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 10-17-2011, 11:20 AM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2007
Location: Washington, DC
Model: 9930
OS: 7.1
PIN: N/A
Carrier: Sprint
Posts: 64
Post Thanks: 0
Thanked 2 Times in 1 Post
Default Re: Strange Email issue...

I've tried all the above with no luck. Any other ideas?

Thanks again!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Strange Email issue...
Thread Thread Starter Forum Replies Last Post
AOL email problems on my VZW curve MrJayDeeOne General 8300 Series Discussion - Curve 2 02-22-2009 09:24 PM
duplicate email issue... somewhat different atom631 General 8300 Series Discussion - Curve 2 10-04-2008 10:11 PM
Beta Review: Empower HTML Email Viewer Beta for BlackBerry Entropy666 BBF Reviews 10 12-20-2007 07:40 PM
Prerelease Review: BlackBerrySmart Email Viewer Beta Entropy666 BBF Reviews 4 07-17-2007 09:09 AM
Spam e mails on my 8100 andycohen General 8100 Series Discussion - Pearl 15 10-26-2006 04:35 AM

Multimeter Digital LCD Ammeter Ohmmeter Auto Voltmeter AC/DC DC OHM Tester NEW
$29.41
Multimeter Digital LCD Ammeter Ohmmeter Auto Voltmeter AC/DC DC OHM Tester NEW picture BRAND NEW ROYAL ENFIELD SPEEDOMETER 0-160 KPH + AMMETER BLACK & GREY FACE
$30.0
  BRAND NEW  ROYAL ENFIELD SPEEDOMETER 0-160 KPH + AMMETER BLACK & GREY FACE picturebayite DC 6.5-100V 0-20A LCD Display Digital Ammeter Voltmeter Multimeter Cur...
$19.77
bayite DC 6.5-100V 0-20A LCD Display Digital Ammeter Voltmeter Multimeter Cur... pictureWeston 370 AC DC Ammeter 2 Amp Laboratory Standard Precision Instrument Working
$45.0
Weston 370 AC DC Ammeter 2 Amp Laboratory Standard Precision Instrument Working  pictureAC/DC Ammeter Ohm Volt Multimeter DMM+Capacitor Tester+Type K Thermocouple HVAC
$19.99
AC/DC Ammeter Ohm Volt Multimeter DMM+Capacitor Tester+Type K Thermocouple HVAC picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.