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Old 10-26-2011, 03:46 AM   #1 (permalink)
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Question New to BES admin help

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Hello all,
My company has decided that iphones are not secure for the execs and are moving over to Blackberry's. we are a small company and will have 10 devices for starters.
I have been tasked with the whole set up and i need some pointers please.
We are running BES 5.0 and the device is 9800 Torch, all installed and ready to go except.... I have been tasked with the following;

Define the most secure phone configuration that lets users perform their business functions (and if it is needed different configurations for different business functions)

Email and Calendar are allowed, but web browsing must be blocked

Password policies must be defined

Define the processes to release a new Blackberry phone, wipe a lost Blackberry phone and replace a Blackberry phone (Any other process?)

Define security roles to perform the processes defined in the previous step

I know it is very generic, but this is because we have very generic requirements at the moment

I have tried training videos etc but i think i am in a blind panic now, can you help point me in the right direction please.
Old 10-26-2011, 06:43 AM   #2 (permalink)
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Default Re: New to BES admin help

Start by reading by the BES Administrators documentation from beginning to end.
Also strongly consider taking a BES Administrators class and/or webinar-type training sessions, if you can find them.
The tutorials and documents here are very good:

You're asking "Generic" questions, but there are no generic answers. Solutions are quite specific to the environment you're working in.

The blind panic you feel now is only going to get worse until you receive some formal training and get more experienced with BES. You're probably not going to get that in this forum.
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3

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yellowsisi (10-27-2011)
Old 10-26-2011, 01:39 PM   #3 (permalink)
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Default Re: New to BES admin help

I don't use BES but if I were in your place, I'd contact tech support at BB and from what I heard, they are very helpful. Mind you, I have not had any experience with support other than sending them a quick question regarding a function on a 9810. They emailed me back within 24 hrs with the answer. Good luck and let us know how it's going.
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yellowsisi (10-27-2011)
Old 10-27-2011, 09:49 AM   #4 (permalink)
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Default Re: New to BES admin help

U need to read
BlackBerry Enterprise Server Version: 5.0 Policy Reference Guide

here is link
Someone who likes to help
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yellowsisi (10-28-2011)
Old 10-28-2011, 11:25 AM   #5 (permalink)
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Default Re: New to BES admin help

It's funny how our company has the exact opposite thought process when it comes to execs and iPhones <groan>
Old 10-28-2011, 01:33 PM   #6 (permalink)
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Default Re: New to BES admin help

A friend of mine just wiped all idevices and bought BlackBerries to replace them. The security of ithings is becoming a joke.
unlock your phone here
I am on
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Old 10-31-2011, 12:34 PM   #7 (permalink)
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Default Re: New to BES admin help

@yellowsisi: Are you running the full BES or BES Express? With the full BES you have hundreds of policies, with BES Express only a few.

While I support the suggestion of taking courses and reading all the manuals, for a small setup, you could probably also start off with the IT policy templates that are built-in. Have a look at the

"Advanced Security with No 3rd Party Applications"

IT policy and start from there.
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