Originally Posted by knottyrope
4.1.7 is a bit more reliable with IMEI and SIM numbers.
I assumed we had the most recent 4.x. When did 4.1.7 come out?
We've had BES and Blackberries here for years, and I've never seen this until now. We activated a big batch of phones within a few days, and significant numbers have this problem. Any idea what causes it?
Can also send out another activation and it will populate as well.
By "send out another activation", do you mean just reactivate the phones? Or is there a way to do it from the BES server without having to get hold of each phone?