BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   BES Admin Corner (http://www.blackberryforums.com/bes-admin-corner/)
-   -   8900 messages in inbox (http://www.blackberryforums.com/bes-admin-corner/255698-8900-messages-inbox.html)

TomFoxRalawise 11-23-2011 10:51 AM

8900 messages in inbox
 
Hi,

We have a user with a Blackberry 8900 using folder redirection and we have a bes server.
The issue we have is that when the user recieves an email that would normally go into a folder in Outlook it appears in both the messages default veiw and after going into 'View Folder' it also appears in there. Once read it will no longer show in messages on in the correct folder.
I have set the option to hide filed messages which only works to a degree - it has to be read/opened first.

Is there a way of setting the default view of messages to the Inbox folder rather than messages ?

Thanks for your help in advance !

Tom

Dubdub 11-23-2011 11:14 AM

Re: 8900 messages in inbox
 
Moved to a more appropriate section.

freakinvibe 11-24-2011 02:31 AM

Re: 8900 messages in inbox
 
You cannot change the default view to "Inbox" or any other folder. The default view will always be all messages. You can tweak this by hiding sent messages and filed messages, but as long as the messages are un-read they will appear anyway.

A solution for you could be: Create a Saved Search with "Inbox" as search criteria and assign it a key. When you are in your messages, you can easily get to your Inbox by hitting ALT + key. See details on:

Saved Searches - BlackBerry Tips

TomFoxRalawise 11-24-2011 02:34 AM

Re: 8900 messages in inbox
 
Hi freakinvibe,

Ok thanks for the info. Is the BB working correctly then in that all message regardless of folder goes into Messages untill read then it files them ?

Thanks


Tom

freakinvibe 11-24-2011 02:42 AM

Re: 8900 messages in inbox
 
Yes, that's how Blackberries work.


All times are GMT -5. The time now is 08:49 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.