BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-18-2012, 06:07 PM   #1 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9000
PIN: N/A
Carrier: Telecom New Zealand
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES MAGT Error: Duplicate or Invalid Folder..

Please Login to Remove!

Hi All,

5 users of our mailboxes recently started producing the following errors in the BES Messaging Agent log:

[40717] (01/19 12:22:03.176):{0xABC} {email.address} SetFolderState - Saved Folder State. FolderID=-702, ParentFolderID=-1, FolderNameHash=988801, SyncInProgress=true, Redirected=0

[20449] (01/19 12:22:06.161):{0xABC} {email.address} LoadFolderList Duplicate or Invalid FolderID detected. Renumbered from -702 to -703


This is causing the message agent to fail and restart.
Shortly followed by the following error in the Windows event log:

'BES Server Name' agent 2: will not restart - reached the maximum of 10 restarts per 24 hours

The agent stops servicing ALL mailboxes on the associated Exchange Server & we receive complaints from users that Blackberry email is no longer working.

The above has been confirmed by removing the faulty mailboxes from BES.
This fixes the fault. Adding the mailboxes back into the system reintroduces the fault.

Please:
Is there any way to determine which Exchange folder is causing the issue?
The only indication I can see is:
1. ParentFolderID=-1 (-1 is the mailbox root?)
2. FolderHashName = 988801 (If I could determine the HASH algorithm I could work backwards from the Exchange end).

I have increased the BES MAGT Logging level from 4 to 6.
Unfortunately this has not helped to determine the offending folder name.

I have also tried using MFCMAPI to access the mailboxes concerned.
Nothing obvious discovered. So need the BES to give me a little more info.


My short term fix is to remove the offending 5 users in order to keep the BES running for everyone else.

Any ideas on how to diagnose this would be very much appreciated
We are running BES version 5.0.1.4 and Exchange 2007

Thank you!
Offline  
Old 01-18-2012, 06:20 PM   #2 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9000
PIN: N/A
Carrier: Telecom New Zealand
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BES MAGT Error: Duplicate or Invalid Folder..

Additional Info:
Although the value of ‘FolderNameHash’ is identical for 2 of the users (indicating the same folder name causing the issue), each of the other users displays a unique ‘FolderNameHash’ indicating a different folder at fault for each user.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BES MAGT Error: Duplicate or Invalid Folder..
Thread Thread Starter Forum Replies Last Post
Folder Redirection Issue Bes 5.02 Foxisquick BES Admin Corner 0 01-18-2011 12:55 PM
bes user folder redirection elbutre BES Admin Corner 3 12-15-2010 04:42 PM
BES 4.1.5 + Exchange 2003 - I don't understand the "View Folder' behaviour on device jgardner BES Admin Corner 11 07-28-2008 12:24 PM
Duplicate email on BES folder from BIS hlarriuz General Legacy Device Discussion 2 01-14-2008 04:16 PM
How can a Blackberry user get to mgs in an non-inbox folder afcaballero General BlackBerry Discussion 9 12-20-2005 11:58 AM





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.