03-07-2012, 02:44 PM
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Join Date: Jun 2008
Location: South Bend Indiana
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| | Upgrading to new device causes Software Config not show up?
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We have been having issues with upgrading several users phones lately. The user gets a new device, we set the activation password in BES and they re-activate their new phone with the enterprise server and go on our way. We are pushing out a software config to put a shortcut on the users phone to go to a website. Lately this icon has not been showing up on the new device after activation. After much fiddling with 2 of the users we got the icon to show up again but not consistently.
Is there a "fool proof" way of upgrading a users phone to a new device without deleting their BES user and re-creating them?
We have BES v18.104.22.168 and the BB OS version is 22.214.171.1244