BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-28-2012, 11:33 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2011
Model: Bold
PIN: N/A
Carrier: Bell
Posts: 19
Post Thanks: 5
Thanked 0 Times in 0 Posts
Default From:Place Holder. When user sent email, it appir "Place Holder"

Please Login to Remove!

Hello,

Since setting up user's new Blackberry, whichever email address he is sending to his “Full Name” is displayed as “Place Holder” on his BB only.
Recipients see the proper name on received emails.
Please see picture in attached file.



Please help.



Server: BES 5.0.3. Exchange 2010 with DAG, Device: 9900.


Thank you
Attached Images
File Type: jpg PlaceHolder.jpg (116.0 KB, 6 views)
Offline  
Old 03-28-2012, 01:47 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts
Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Moved to a more appropriate section.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 03-28-2012, 03:29 PM   #3 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2006
Model: 9700
Carrier: t-mobile Germany
Posts: 1,374
Post Thanks: 11
Thanked 72 Times in 69 Posts
Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Have you checked the most obvious thing:
How is the user named in Active Directory ?
Offline  
The Following User Says Thank You to nobody7290 For This Useful Post:
MarioTunes (03-29-2012)
Old 03-29-2012, 02:56 AM   #4 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,610
Post Thanks: 6
Thanked 122 Times in 119 Posts
Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Besides AD, also check his Contacts. If he has put his e-mail address in a contact called "Place Holder", Blackberry will replace his name with "Place Holder".

It is easy to check that. If you mark the "From: Place Holder" line and then press the Menu button, then choose "View Contact", you will see the Contact that causes this issue.
Offline  
The Following User Says Thank You to freakinvibe For This Useful Post:
MarioTunes (03-29-2012)
Old 03-29-2012, 12:28 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2011
Model: Bold
PIN: N/A
Carrier: Bell
Posts: 19
Post Thanks: 5
Thanked 0 Times in 0 Posts
Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Hello nobody7290,
I have check AD account via Users and Computers and via ADSI edit, no any word about PLACE HOLDER
Offline  
Old 03-29-2012, 12:31 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2011
Model: Bold
PIN: N/A
Carrier: Bell
Posts: 19
Post Thanks: 5
Thanked 0 Times in 0 Posts
Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Hello freakinvibe,

I will ask user to check if contact associated with user.
This problem is appear after we switch user to new BB. New BB was wiped and user was deleted from BES before activation.
Offline  
Old 03-29-2012, 12:58 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2011
Model: Bold
PIN: N/A
Carrier: Bell
Posts: 19
Post Thanks: 5
Thanked 0 Times in 0 Posts
Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Solution.
You were right about Contact associated with user, when I advised to check contact, user find the contact, delete them and create with correct name (it probably was joke).

Thank you
Offline  
Old 03-29-2012, 01:03 PM   #8 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: PRIV
OS: 5.1.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,143
Post Thanks: 354
Thanked 361 Times in 336 Posts
Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

OUCH

Sucks when a user makes an issue and you have to comb over everything.
__________________
unlock your phone here http://freemyblackberry.com/
I am on http://supportforums.blackberry.com
BES 12 running sweet for my Privates
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: From:Place Holder. When user sent email, it appir "Place Holder"
Thread Thread Starter Forum Replies Last Post
cannot upgrade to bes 5.0.3 mr5 elbutre BES Admin Corner 4 11-29-2011 04:58 AM
New BES5 user gets wrong email (wrong account is added to BES5) jingle BES Admin Corner 3 12-24-2010 02:38 AM
Bes 4.1.7 Mr2 Mikey_AGBoston BES Admin Corner 5 04-29-2010 02:37 PM
GoDaddy IMAP Email setup tarheel23 General BlackBerry Discussion 116 02-17-2009 09:47 AM
FAQ: What Are The Methods of Receiving Email On BlackBerry? Mark Rejhon RIM Software 72 10-14-2006 12:16 PM

GY-NEO6MV2 Flight Controller NEO-6M APM 2.5 GPS Module For Arduino EEPROM TE518
$11.15
GY-NEO6MV2 Flight Controller NEO-6M APM 2.5 GPS Module For Arduino EEPROM TE518 picture225 X STM M24C02-WMN6 EEPROM Serial-I2C 2K-bit
$19.9
225 X STM M24C02-WMN6 EEPROM Serial-I2C 2K-bit   picture1pc AT28C16-20PC or AT28C16E-20PC DIP-24 WIDE EEPROM 2Kx8 200nSec = AT28C16-20PI
$4.95
1pc AT28C16-20PC or AT28C16E-20PC DIP-24 WIDE EEPROM 2Kx8 200nSec = AT28C16-20PI pictureuxcell AT24C256 I2C Interface EEPROM Storage Memory Module PCB Board
$11.57
uxcell AT24C256 I2C Interface EEPROM Storage Memory Module PCB Board pictureSOIC8 pogo pin adapter for in-circuit EEPROM reading instrument cluster, airbag
$149.0
SOIC8 pogo pin adapter for in-circuit EEPROM reading instrument cluster, airbag picture






Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.