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Old 03-28-2012, 11:33 AM   #1 (permalink)
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Default From:Place Holder. When user sent email, it appir "Place Holder"

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Hello,

Since setting up user's new Blackberry, whichever email address he is sending to his “Full Name” is displayed as “Place Holder” on his BB only.
Recipients see the proper name on received emails.
Please see picture in attached file.



Please help.



Server: BES 5.0.3. Exchange 2010 with DAG, Device: 9900.


Thank you
Attached Images
File Type: jpg PlaceHolder.jpg (116.0 KB, 6 views)
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Old 03-28-2012, 01:47 PM   #2 (permalink)
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Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Moved to a more appropriate section.
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Old 03-28-2012, 03:29 PM   #3 (permalink)
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Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Have you checked the most obvious thing:
How is the user named in Active Directory ?
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Old 03-29-2012, 02:56 AM   #4 (permalink)
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Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Besides AD, also check his Contacts. If he has put his e-mail address in a contact called "Place Holder", Blackberry will replace his name with "Place Holder".

It is easy to check that. If you mark the "From: Place Holder" line and then press the Menu button, then choose "View Contact", you will see the Contact that causes this issue.
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Old 03-29-2012, 12:28 PM   #5 (permalink)
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Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Hello nobody7290,
I have check AD account via Users and Computers and via ADSI edit, no any word about PLACE HOLDER
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Old 03-29-2012, 12:31 PM   #6 (permalink)
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Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Hello freakinvibe,

I will ask user to check if contact associated with user.
This problem is appear after we switch user to new BB. New BB was wiped and user was deleted from BES before activation.
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Old 03-29-2012, 12:58 PM   #7 (permalink)
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Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

Solution.
You were right about Contact associated with user, when I advised to check contact, user find the contact, delete them and create with correct name (it probably was joke).

Thank you
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Old 03-29-2012, 01:03 PM   #8 (permalink)
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Default Re: From:Place Holder. When user sent email, it appir "Place Holder"

OUCH

Sucks when a user makes an issue and you have to comb over everything.
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