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Old 04-16-2012, 04:39 AM   #1 (permalink)
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Default Activation Problem

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Hi
We have installed a new BES 5.0.3 (with MR2) on our newly installed Exchange 2010 (Server2008 R2 64Bit) and we have come across a problem we cannot resolve.
My problem is on activation, the device fails activation, in the MAGT log file I am getting an error “Failed to get company name, restarting user”. I have already added Company name to my profile in AD and forced an update on Global address list.
When I receive an activation password , I enter that into the device and the ETP.DAT email arrives in my inbox but does not disappear (as I have read it should), when I look at my user on the BES console I can see the PIN of the device has been added.

Thanks
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Old 04-16-2012, 07:25 AM   #2 (permalink)
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Default Re: Activation Problem

When the etp message arrives, I assume you are not clicking on it or opening it, right?

I've had some weird activation issues where the message came into the Inbox and wouldn't process, so I had the user completely shut down their Outlook client and for some odd reason it worked fine after that.... we're using Outlook 2007, though, so may not work the same for you (although I'm not sure why it worked at all!).
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Old 04-16-2012, 07:39 AM   #3 (permalink)
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Default Re: Activation Problem

Hi
Thanks for the advise, correct, i am not touching the email in any way, the content has not been modified or the subject line. Just tried your idea and sadly no change.
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Old 04-17-2012, 05:56 AM   #4 (permalink)
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Default Re: Activation Problem

Please check out this KB for troubleshooting activation issues. Could be a permissions problem:

KB13852-Identifying and troubleshooting issues with the Enterprise Activation process
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Old 04-17-2012, 08:57 AM   #5 (permalink)
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Default Re: Activation Problem

Finally got this sorted, when we installed it we must have installed as a 'hosted' install, removing this option fixed the problem.
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Old 04-17-2012, 10:18 AM   #6 (permalink)
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Default

Quote:
Originally Posted by kevingriggs View Post
Finally got this sorted, when we installed it we must have installed as a 'hosted' install, removing this option fixed the problem.
What do you mean with, Hosted? I didn't get you.
Posted via BlackBerryForums.com Mobile
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Old 04-17-2012, 10:27 AM   #7 (permalink)
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Default Re: Activation Problem

There is an option to have multiple domains on a BES server, we had enabled that, this is the reply from BB Customer support.

Details:
{BES - v5.0.1 Express} - Unable to Enterprise Activate device

Resolution:
Disabled the "Hosted BES" function, restarted services and successfully Enterprise Activated
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