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Old 04-18-2012, 11:05 AM   #1 (permalink)
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Default Excessive item count in hidden Exchange folders

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Hello,

I'm currently working on a mail migration from Exchange 2003 to 2010.

During a check of mailbox item counts I discovered that the BlackBerryRefIDSearchFolder1_7 and BlackBerrymsgOnDeviceSearchFolder folders within the Exchange folder BlackberryHandHeldInfo contain a large number of items for some users. Some in excess of 30,000 items.

Without removing BES accounts, I'd like to reduce the number of items in these folders before migrating to Exchange 2010, if it is even possible. I'm hesitant to just delete the contents as most users are VIPs and I'm not sure what the effects will be. Is there anything that can be done?


I have already reviewed KB article KB20770, but the search flags are set correctly.


thanks in advance,
Rob
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Old 04-18-2012, 11:22 AM   #2 (permalink)
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Default Re: Excessive item count in hidden Exchange folders

click on user and after look down to bottom and choose Reload User in BAS
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Old 04-18-2012, 05:22 PM   #3 (permalink)
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Default Re: Excessive item count in hidden Exchange folders

Thanks for the suggestion. I've reloaded several of the users and haven't seen a change in the item count over the last couple hours.

Any thoughts other than removing the account and all Exchange data?

I forgot to include the BES version earlier, it is currently 5.0.3.31.
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Old 04-18-2012, 05:41 PM   #4 (permalink)
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Default Re: Excessive item count in hidden Exchange folders

i wonder how many saved searches the user has on their device
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Old 04-20-2012, 01:13 PM   #5 (permalink)
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Default Re: Excessive item count in hidden Exchange folders

Quote:
Originally Posted by knottyrope View Post
i wonder how many saved searches the user has on their device
"Well the messages were getting purged after 60 days so now I just save them all".
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