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Old 04-27-2012, 03:44 AM   #1 (permalink)
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Default BEsX - Cant Add User from company - already exist in userlist

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hi,

first of all i hope my english can be understand

i´m running a sbs2011 and besx 5.0.3.41

im trying to connect a blackberry to a user, but i only see the first 6 users of my company, after that there is nothing.

If i try to add them manually over the companydirectory, it say the user already exist in the userlist. but i cant find them in the searchlist

what can i do?

i tried iemstest.exe , and there i find all my user with no errors

thx!
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Old 04-27-2012, 09:41 AM   #2 (permalink)
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Default Re: BEsX - Cant Add User from company - already exist in userlist

if a new user, restart the BES mailstore service.

if an old user then maybe you need to delete the user and try again
To verify if BlackBerry smartphone user accounts are queued for deletion, perform the following steps:






Under BlackBerry Solution Management, expand User.


Click Manage Users.


In the Search for users menu, click Advanced search.


In the Email criteria section of the Advanced Search, select True in the Queued removal of BlackBerry services drop-down box.


Click Search.





BlackBerry smartphone users who are pending a deletion, but the process has not completed, will be displayed.




The BlackBerry smartphone user account can be purged from the database or removed immediately from the BlackBerry service by performing the following steps:





Click the Display name of the BlackBerry smartphone user that is displayed when searching for BlackBerry smartphone users that are Queued removal of BlackBerry services.



Click Immediate removal of BlackBerry services.
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Old 04-27-2012, 10:04 AM   #3 (permalink)
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Default Re: BEsX - Cant Add User from company - already exist in userlist

i restarted the service - nothing happened

if i use the search function without any temrs, i only find my first 6 users.

if i try your terms with the search-delete-option, no users show up

---

i only get the message they exist, after i want to add them manually.

shouldn´t they come automatically from the AD or Exchange?? like the first 6 ??
or do they come from the sqldatabase?

thx a lot !!

Last edited by wiese : 04-27-2012 at 11:07 AM.
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Old 04-27-2012, 01:15 PM   #4 (permalink)
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Default Re: BEsX - Cant Add User from company - already exist in userlist

You may also try this, but I guess it wont help, but it will not hurt.

KB20418-"Add user from company directory" fails with the error, "The Specified user already exists in the available user list"

Quote KB Article:
"Add user from company directory" fails with the error, "The Specified user already exists in the available user list"

The message The specified user already exists in the available user list occurs when the BlackBerry Mail Store service has previously added the email address to the the user list of the BlackBerry Domain.

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Resolution
The Add user from company directory is intended to be used when a new user has been created in Microsoft® Active Directory®, but the BlackBerry Mail Store service has not added the user the available user in the BlackBerry Domain. By default, the BlackBerry Mail Store service refreshes the user list every 24 hours. Alternatively, the administrator can manually refresh of the entire user list via BlackBerry Solution Topology > Component View > Email and selecting the Refresh the available user list from company directory option.

When an administrator receives this error, the user can be added by going to User > Create a user and entering in the user's email address.


----
I tried to post this in the other forum - the anti spam policy did not allow me to post the link. So I decided to put it here.

Last edited by nobody7290 : 04-27-2012 at 01:17 PM.
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Old 04-28-2012, 08:35 AM   #5 (permalink)
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Default Re: BEsX - Cant Add User from company - already exist in userlist

When an administrator receives this error, the user can be added by going to User > Create a user and entering in the user's email address.

!! that was the solution in my case !!!!

thx a lot !!

have a nice weekend
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