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Old 05-09-2012, 02:36 PM   #1 (permalink)
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Default Mobile Fusion and UDS

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I am running into 2 issues.

1. Installed BB Mobile Fusion on existing BES server and Mobile Fusion services will not start.
- Windows Server 2008 R2 SP2
- Exchange 2010 SP
- BES 5.0.3

2. Trying to install UDS on a seperate server, but it gets hung up at the CAL and SRP info screen with the error: Setup application could not make a connection to the srp host. This is even after the validation goes through.

I'm waiting for an answer from T1 support. Does anyone have any clues?

Thanks in advance for you responses.
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Old 05-09-2012, 03:06 PM   #2 (permalink)
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Default Re: Mobile Fusion and UDS

Same problem here on a fresh install of Universal Device Service. It will verify the SRP host successfully but will not verify the key or allow you to click next to proceed with the install.

Our account rep is checking it out for me.
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Old 05-10-2012, 09:42 AM   #3 (permalink)
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Default Re: Mobile Fusion and UDS

Quote:
Originally Posted by Valasmoore View Post
Same problem here on a fresh install of Universal Device Service. It will verify the SRP host successfully but will not verify the key or allow you to click next to proceed with the install.

Our account rep is checking it out for me.
I have experienced this recently in my lab. It will accept the key if it is cut and pasted instead of entering it manually.
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Old 05-10-2012, 11:18 AM   #4 (permalink)
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Default Re: Mobile Fusion and UDS

Cut and paste did not work for us. It is almost like the SRP info hasn't been added on the RIM back end.
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Old 05-10-2012, 01:06 PM   #5 (permalink)
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Default Re: Mobile Fusion and UDS

Rim tech has taken our SRP info for internal testing.
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Old 05-11-2012, 11:22 AM   #6 (permalink)
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Default Re: Mobile Fusion and UDS

All three of the trial SRPs we tried for UDS were corrupt. Rim support confirmed and received the same error (Authentication Denied) when trying our SRP in their test environment. I am waiting for a valid SRP so we can test the UDS installation.
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Old 05-14-2012, 07:02 AM   #7 (permalink)
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Default Re: Mobile Fusion and UDS

Quote:
Originally Posted by Valasmoore View Post
All three of the trial SRPs we tried for UDS were corrupt. Rim support confirmed and received the same error (Authentication Denied) when trying our SRP in their test environment. I am waiting for a valid SRP so we can test the UDS installation.
Wow! Thats pretty alarming!
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Old 05-14-2012, 12:24 PM   #8 (permalink)
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Default Re: Mobile Fusion and UDS

SRP corruption was not the issue. The UDS installer defaults to us.srp.blackberry.com as the SRP host. Change it to na.srp.blackberry.com and the SRP will verify correctly. Rim is working on the issue with verifications on the troubled host address.

Good luck!
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Old 05-14-2012, 12:43 PM   #9 (permalink)
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Default Re: Mobile Fusion and UDS

I guess some one forgot about this KB when making the installer.

KB27269-New IP addresses for SRP host us.srp.blackberry.com and possible BlackBerry Enterprise Server configuration updates
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