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Old 05-14-2012, 01:17 PM   #1 (permalink)
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Default Cannot get GAL on BESx 5.0.3

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I am a newbie when it comes to BES, please forgive my introductory questions;

I have BES Express 5.0.3 Bundle 12. My client has 1 device that is using the BES.
We are Running SBS 2008 which has Exchange 2007 SP3 Build 245

My client complains of 2 issues.
1. We cannot get the Global Address List or Public Folders - Contacts onto her device. Alternately, can we get MS Dynamics CRM 2011 Contact list onto her phone?

2. When we first connected her device to the BES server her personal contacts from the phone merged with her Outlook contacts. We would like to know if there is a way to have separate address books or contact groups on the phone.

Thanks in advance for the insight
Old 05-14-2012, 06:20 PM   #2 (permalink)
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Default Re: Cannot get GAL on BESx 5.0.3

Dont know, what the problem with the GAL is.
open the address book. on my addressbook you find an entry "lookup". click this, then enter the first name of someone in the GAL.

Public folders:
For public folders of type address book, the besadmin-account needs "owner" permissions for any public folder.
KB19111-How to configure public contact folder synchronization for BlackBerry Enterprise Server 5.0

to publish a public folder, also see this article.
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Old 05-15-2012, 10:59 AM   #3 (permalink)
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Default Re: Cannot get GAL on BESx 5.0.3

This is great, I now have Public Contacts on the BB! Thank you, thank you!!
Can you assist with syncing CRM contacts with the Public folders? I know this isn't a BB Question, but While I have the question open I thought I would ask.
Old 05-15-2012, 11:03 AM   #4 (permalink)
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Default Re: Cannot get GAL on BESx 5.0.3

codetwo make a program that can sync any folder in exchange, I have to use it for ithings for our special public folder item
unlock your phone here
I am on
BES 10 running sweet for my Passport, Z30, Z10 and Q10
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