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Old 05-16-2012, 06:19 AM   #1 (permalink)
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Default Calendar sync between BB and Outlook 2010

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I am encountering a problem with one of my clients who owe a BlackBerry 9810.
We manage a BES server that is working with an Exchange 2010 mail server. Everything works fine, except for the user calendar, which does not seem to sync between Outlook 2010 and the terminal.

On the phone, the parameter "Wireless synchronisation" in "Calendar > Options" is enabled (sorry if this is not completely correct, we work in a french environment).
We rebooted the terminal but nothing changed.

On the Blackberry administration service, when editing the user profil, the line "Mobile Calendar" remains disabled.
We are using the Default strategy. I edited it to be sure, and took care that the setting "Disable mobile synchronisation" was on "No".

What can I do ?

Thank you very much.
Old 05-18-2012, 11:52 AM   #2 (permalink)
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Default Re: Calendar sync between BB and Outlook 2010

Is this only affecting a single user or all users?

Is the affected user(s) on the same mailbox server as other users who are not affected by this problem?

Have you attempted a re-activation.

Maybe first just try to delete the Desktop [CICAL] Service Book from the device.
BES 5.0.3 MR4
Exchange 2010 (SP1 RU3)
SQL 2008 R2
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