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Old 05-17-2012, 04:39 AM   #1 (permalink)
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Question No show PIN device information

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Hi,
I have a BES version 5.0.3.31. When i list manage users and click a PIN to show device information, i have the next message: "The system has encountered an error. Please contact your administrator". I have this problem with all device i changed recently, the last three month. Anyway the users have not problems with email, calendar o contacts.

to do a switch pin i did:
1.- Backup old pin with desktop manager.
2.- Turn off old pin and get sim.
3.- In BES specify an activation password in user menu.
4.- Tun on new ping and insert sim.
5.- Go to activation enterprise and insert email and the new activation password.

After that, BES change the old pin to new, but i can't see device information of this new pin.

What i did wrong in this process?.
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Old 05-17-2012, 08:33 AM   #2 (permalink)
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Default Re: No show PIN device information

This is an old issue that BES sometime does not how info, you can turn off wireless sync in BAS wait 10 min and turn back on
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