BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-23-2012, 07:04 AM   #1 (permalink)
New Member
 
Join Date: May 2012
Model: 7100T
PIN: N/A
Carrier: Sprint
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES Admin Account moved to user group

Please Login to Remove!

So I made a terrible mistake and moved all users, including the administrator account, to a user group under Manage Users. Now I can't login. Not sure where to start.
Offline  
Old 05-23-2012, 01:34 PM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,648
Post Thanks: 265
Thanked 271 Times in 257 Posts
Default Re: BES Admin Account moved to user group

You would be better posting it here
BES Admin Corner - BlackBerry Forums Support Community
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Offline  
Old 05-23-2012, 02:12 PM   #3 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,020
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default Re: BES Admin Account moved to user group

So moved.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 05-24-2012, 03:06 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
MisterGriffiths's Avatar
 
Join Date: Nov 2007
Location: London
Model: 9780
OS: 5.0.3.31
PIN: N/A
Carrier: O2
Posts: 208
Post Thanks: 5
Thanked 16 Times in 13 Posts
Default Re: BES Admin Account moved to user group

Quote:
Originally Posted by palthainon View Post
So I made a terrible mistake and moved all users, including the administrator account, to a user group under Manage Users. Now I can't login. Not sure where to start.
Don't suppose you created an internal BlackBerry Administration Service account when you installed the first BAS?
__________________
BES 5.0.3 MR4
Exchange 2010 (SP1 RU3)
SQL 2008 R2
Offline  
Old 05-24-2012, 06:40 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
MisterGriffiths's Avatar
 
Join Date: Nov 2007
Location: London
Model: 9780
OS: 5.0.3.31
PIN: N/A
Carrier: O2
Posts: 208
Post Thanks: 5
Thanked 16 Times in 13 Posts
Default Re: BES Admin Account moved to user group

palthainon,

I do not know if this is supported but I have just tested it in the lab and it worked ok for me. you may want to take further advice from others before proceeding with this as it may have wider affects which I have not tested. I take no responsibility for this trashing your BES environment.

The Lab is BES 5.0.3 MR7 with SQL 2008 R2.

If you choose to proceed you should definitely schedule to take your BES Service offline and backup the database before trying this.

You will need to be able to access and edit the BES configuration database so hopefully you have an account you can use with the required level of SQL rights.

You can open the dbo.BASUsers table in the database and locate (under the DisplayName column) your BESAdmin account, or might be best to maybe select another account if you have one, your own possibly.

Note the UserId for that account.

Now EDIT the dbo.BASUserRoles table and locate the UserID in the left hand column and amend the corresponding RoleID number in the right hand column to number 1 (I believe this is the RoleId for the Security Admin Role)

This should then at least let you login with that account and undo whatever change you made earlier.
__________________
BES 5.0.3 MR4
Exchange 2010 (SP1 RU3)
SQL 2008 R2
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BES Admin Account moved to user group
Thread Thread Starter Forum Replies Last Post
BES Licensing Thread BBAdmin BES Admin Corner 220 06-17-2013 09:09 AM
Error Accessing DB after 5.0.2 Upgrade loweredxtreme BES Admin Corner 5 01-10-2011 02:32 PM
BB user account from one BES failover to another BES lucasyew BES Admin Corner 6 05-06-2010 08:22 PM
Bes 4.1.7 Mr2 Mikey_AGBoston BES Admin Corner 5 04-29-2010 02:37 PM
Errors observed on the BES pankajppawar BES Admin Corner 1 09-27-2007 07:35 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.