05-24-2012, 02:14 PM
Join Date: May 2012
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| | Remote password reset not working as expected
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I am running BES 5.0.3, using a 9650 with v22.214.171.124 as a test device.
When I click on "Specify new device password and lock device" and enter a new password for the device it does not show up on the new device. Even when the device locks (after 30 minutes), I can still use the original password to unlock the device. The only way the new password becomes active is once I plug the device into a laptop and open the Device Software.
My ultimate goal would be to remotely reset a password if a user forgets what they've set theirs as.