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Old 05-28-2012, 03:08 AM   #1 (permalink)
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Default Problem with Email (send/receive) on one exchange server

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we have some of exchange server (for example A, B, C, D)
we have only one BES server
all users in one of our exchange server (for example exchange server C ) cannot send and receive email

C is located in other town, phone provider said that they have no problem since
all users can do browsing to Internet and phone number not blocked
I did test using blackberry with Wifi but the email problem still exist

we did hard reset, rebooted exchange server ( c ), rebooted BES server
any troubleshooting suggestion will be appreciate
thank you

thank you


Last edited by widjajayd : 05-28-2012 at 03:48 AM.
Old 05-28-2012, 03:55 AM   #2 (permalink)
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Default Re: Problem with Email (send/receive) on one exchange server

What versions of BES and Exchange are you using?

Does Exchange server C have the same versions of mapi32.dll and cdo.dll as the others?
Old 05-29-2012, 10:01 AM   #3 (permalink)
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Default Re: Problem with Email (send/receive) on one exchange server

What version are all the mail servers?
What version CDO.DLL on BES?

What is you ping time on C?

How many BES users on each exchange server
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BES 10 running sweet for my Passport, Z30, Z10 and Q10
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