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Old 06-26-2012, 08:57 AM   #1 (permalink)
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Default Unable to forward Email with attachments

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1 of our VIP complains that he cant forward emails(that have attachments), unless he downloads them locally on his device.

That is when he forward an email (that has an attachment), only the email header gets forwarded without the attachment

Pls advise
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Old 06-26-2012, 10:51 AM   #2 (permalink)
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Default Re: Unable to forward Email with attachments

What version of BES is he on?
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Old 06-26-2012, 11:05 AM   #3 (permalink)
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Default Re: Unable to forward Email with attachments

is there a red x and a error message?

we need that info
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Old 06-28-2012, 05:05 AM   #4 (permalink)
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Default Re: Unable to forward Email with attachments

Quote:
Originally Posted by knottyrope View Post
is there a red x and a error message?

we need that info
Hello all,

BES version is 5.0.3.31
No Error msg, no red X or transaction Error or whatever
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Old 06-28-2012, 07:09 AM   #5 (permalink)
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Default Re: Unable to forward Email with attachments

Can you test the following: Send a plain text message (i.e. not HTML or Rich Text) with an attachment. Can this be forwarded?

Also, which Exchange version are you using?
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Old 06-28-2012, 07:12 AM   #6 (permalink)
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Default Re: Unable to forward Email with attachments

Sure i will test that and let u know
I was about suggest him a wipe, but i will follow ur thing

Exchange 2010
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Old 06-28-2012, 07:27 AM   #7 (permalink)
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Default Re: Unable to forward Email with attachments

Are you on the absolute latest Rollup for Exchange? See this article:

BES 5.0.1 MR1 with Exchange 2010 unable to forward... - BlackBerry Support Community Forums
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Old 06-29-2012, 04:59 AM   #8 (permalink)
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Default Re: Unable to forward Email with attachments

hello FreakinVibe,

Our Manager told us We are using SP2 RU3.
I dont know if that helps

I ll try to send an email as plain txt (which has attachment) and update u shortly
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Old 06-29-2012, 07:26 AM   #9 (permalink)
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Default Re: Unable to forward Email with attachments

You are on the latest Exchange version, so that should be fine. Just let me know if the plain text works.
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Old 07-09-2012, 03:14 AM   #10 (permalink)
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Default Re: Unable to forward Email with attachments

hello FreakinVibe,
many thanks 4 ur help, Sorry i was on a vacation and could not answer back asap

Can u tell me the purpose of sending an email with only "Plain text" and forwarding the attachment?
I d like to understand the technical stuff, thanks
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Old 07-09-2012, 07:17 AM   #11 (permalink)
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Default Re: Unable to forward Email with attachments

The background is about MIME types and encoding of emails. Maybe BES has an issue with how certain mails are formatted. Have you tried to send him an email in plain text with an attachment? What was the result?
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