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geofftech 06-26-2012 09:10 AM

Phantom User
In the ALRT log I'm finding an alarm for a user it can't start. I verified via BAS that the user isn't on the BES. I also verified with the Exchange admin that the user is no-longer with the company and mailbox is deleted. So, where is she hiding?

knottyrope 06-26-2012 09:40 AM

Re: Phantom User
If user is stuck in pending delete, you can drop user from database using the following:

1. Open command prompt
2. Type "osql -E"
3. 1>use BESMgmt
4. 2>go
5. 1>delete from userconfig where mailboxsmtpaddr=''''
6. 2>go

To verify if BlackBerry smartphone user accounts are queued for deletion, perform the following steps:

Under BlackBerry Solution Management, expand User.

Click Manage Users.

In the Search for users menu, click Advanced search.

In the Email criteria section of the Advanced Search, select True in the Queued removal of BlackBerry services drop-down box.

Click Search.

BlackBerry smartphone users who are pending a deletion, but the process has not completed, will be displayed.

The BlackBerry smartphone user account can be purged from the database or removed immediately from the BlackBerry service by performing the following steps:

Click the Display name of the BlackBerry smartphone user that is displayed when searching for BlackBerry smartphone users that are Queued removal of BlackBerry services.

Click Immediate removal of BlackBerry services.

geofftech 06-26-2012 10:27 AM

Re: Phantom User
Thanks. I didn't think of that.

knottyrope 06-26-2012 11:03 AM

Re: Phantom User
Welcome, glad to have helped out

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