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Old 06-26-2012, 09:10 AM   #1 (permalink)
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Default Phantom User

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In the ALRT log I'm finding an alarm for a user it can't start. I verified via BAS that the user isn't on the BES. I also verified with the Exchange admin that the user is no-longer with the company and mailbox is deleted. So, where is she hiding?
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Old 06-26-2012, 09:40 AM   #2 (permalink)
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Default Re: Phantom User

If user is stuck in pending delete, you can drop user from database using the following:

1. Open command prompt
2. Type "osql -E"
3. 1>use BESMgmt
4. 2>go
5. 1>delete from userconfig where mailboxsmtpaddr=''user@domain.com''
6. 2>go





To verify if BlackBerry smartphone user accounts are queued for deletion, perform the following steps:






Under BlackBerry Solution Management, expand User.


Click Manage Users.


In the Search for users menu, click Advanced search.


In the Email criteria section of the Advanced Search, select True in the Queued removal of BlackBerry services drop-down box.


Click Search.





BlackBerry smartphone users who are pending a deletion, but the process has not completed, will be displayed.




The BlackBerry smartphone user account can be purged from the database or removed immediately from the BlackBerry service by performing the following steps:





Click the Display name of the BlackBerry smartphone user that is displayed when searching for BlackBerry smartphone users that are Queued removal of BlackBerry services.



Click Immediate removal of BlackBerry services.
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geofftech (06-26-2012)
Old 06-26-2012, 10:27 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
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Default Re: Phantom User

Thanks. I didn't think of that.
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Old 06-26-2012, 11:03 AM   #4 (permalink)
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Thanked 269 Times in 255 Posts
Default Re: Phantom User

Welcome, glad to have helped out
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irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
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