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-   -   Still Handled by Desktop with a twist (http://www.blackberryforums.com/bes-admin-corner/260520-still-handled-desktop-twist.html)

cluelesslama 07-14-2012 06:10 PM

Still Handled by Desktop with a twist
 
Hello All,
I am having serious trouble activating a device OTA. I get the notorious "Still Handled by Desktop" message in MAGT log but I do not get the "GetDeviceId() did not return a PIN" message. In fact, the BESX 5.0.3 (for Exchange) server shows the correct PIN associated with the account, trouble is that the device throws the connection attempt timed out error and the user remains in "Initializing" state on the server.

I have double checked activation readiness on BESC and the PIN is provisionable.
I did a security wipe on the phone (BB9800).
I checked that the activation email with ETP.DAT arrives in the user's inbox.

Am I correct to suspect that the BESX server is having trouble finding the message in the INBOX? "Still handled by Desktop" means I am still waiting for that email to arrive? If so, how come the server knows the device's PIN?

It is very much possible that user has a Desktop Manager installed, I have no control over that. It probably holds all his backups so unistalling that is out of question.

Any advice would be most welcome.

nobody7290 07-15-2012 05:50 AM

Re: Still Handled by Desktop with a twist
 
If you do another wipe, and then try to activate a new blank test account on this Blackberry. Will this work ?
If yes, use mfcmapi (download from codeplex), open his exchange mailbox, delete the "Blackberry Handheld info" (if present) from the root container of the mailbox.

Then try again to activate.

freakinvibe 07-16-2012 07:00 AM

Re: Still Handled by Desktop with a twist
 
Is the ETP.dat message staying in the inbox? It should not, BES should grab it. There are many reasons why BES can't grab it (user rights, Outlook rules etc.).


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