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Old 07-21-2012, 02:47 AM   #1 (permalink)
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Default HELP!! Mail Store Service Missing

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Help, panic!!

We have had major issues with our BES installation following an update being run and then the original install being run over the top. Don't ask me why this happened, I'm just trying to pick up pieces.

Anyway, we can use all services on Blackberry apart from email. When I looked further I notice that the Mail store service is not listed in the Blackberry services which I think explains the lack of email sync between the BES and devices.

Any ideas how to restore the Mail Store Service?

I've run the install again over the top of everything but it still doesn't appear.

I've done searches in Google and everything just says that mail store is installed when you install BES.

Over 150 people with useless Blackberry's at the moment so the pressure is on a bit.

I'd really appreciate any suggestions.

Many thanks

BES 5.0.3 - Original install was bundle 33, then installed update 8 and then ran setup from bundle 33 again.
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Old 07-21-2012, 07:59 AM   #2 (permalink)
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Default Re: HELP!! Mail Store Service Missing

Maybe try this:
if your 5.0.3 is not the same as Service pack 3:
download Service Pack 3 (besx_upgrader_5.0.3.exe, 879mb), install this, and then again install the maintenance release 8

or:
Make a backup of the database, uninstall the Blackberry server (keeping database and besadmin information/passwords, the installer normally wont delete the database).
Before uninstalling make a note about the database and the connection method.
install 5.0.3 again, download and install Service pack3 (if your 5.0.3 is not the same as Service pack 3 879mb), point the installer to the database, then install any needed updates.
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Old 07-23-2012, 04:14 AM   #3 (permalink)
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Default Re: HELP!! Mail Store Service Missing

Quote:
Mail store service is not listed in the Blackberry services which I think explains the lack of email sync between the BES and devices.
This service is not as important as it sounds. It more or less downloads the GAL to BES and enables you to search for new users when you create them in BAS. Mail flow should work without it.

I guess you have other issues that will not be solved by installing this service. Check the MAGT log for errors.

Anyway, of course, the Mail Store Service should be there. Maybe you can install it by the command line "BlackberryMailStorerSrvr.exe -install".

Or you have to re-install BES.
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