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-   -   PDF documents do not open: This attachment type cannot be viewed on your device (http://www.blackberryforums.com/bes-admin-corner/260935-pdf-documents-do-not-open-attachment-type-cannot-viewed-your-device.html)

michaelben 08-08-2012 03:14 AM

PDF documents do not open: This attachment type cannot be viewed on your device
 
Hi,

First timer poster here!

I have a very odd issue with one of my users blackerry..

This user is unable to open PDF attachments and recieves the error This attachment type cannot be viewed on your device pdf.

The user is able to open all other attachments fine.

The really odd thing is that when i set another user up on the device they are able to open pdf's fine and when i set the problematic user up on another phone i know to be fine they still cant open pdf's.

Does anyone have any ideas why this may affect only 1 user out of about 100?

I am truely stumped!

Thanks

knottyrope 08-14-2012 01:09 PM

Re: PDF documents do not open: This attachment type cannot be viewed on your device
 
Did you restart the attachment service?

odd it follows the user, wonder if the name of the attachment was used many times. we have had issue with one PDF that is named update and some devices cache the name and it wont open after some time


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