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Old 08-10-2012, 04:43 AM   #1 (permalink)
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Default Help - New BES 5.0.3 server

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I am building a new Bes 5.0.3 with MR 8 onto a new Windows 2008 R2 SP1 server (Latest updates applied).
The CDO.DLL version for this server is: 6.5.8244.0

This is connecting to an Exchange 2003 SP2 server.

I get the CDOCalendar::ProcessWindowsTimezoneInfo- No Index value present error when I start the services on the BES server. I currently have one UK based test user on the server.
{}-CDOCalendar::ProcessWindowsTimezoneInfo- No Index value present

I can activate, send and receive, reconcile Outlook and Handheld

I understand that this is probably down to missing timezone information in the Blackberry registry and I cannot ignore what will be thousands of warning/errors by the time I have moved all my existing users to it.

Another thing I have seen in my searches is the CDO.dll and Mapi32.dll versions, according to BB KB10197 as long as the versions are higher than the Exchange server this shouldn't be an issue. If this is the issue how do I get matching versions onto Windows 2008 R2?

I have added the timezone info to the registry using "Update_for_CDO_6.5.8131.0.64bit.reg"
as suggested in KB20156 ((One hour ahead on BB).
Prior to this I have added:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Research In Motion\BlackBerry Enterprise Server\Time Zone Identification\Syria Standard Time]
xxx8220;StdKeyNamexxx8221;=xxx8221;Syria Standard Timexxx8221;

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Research In Motion\BlackBerry Enterprise Server\Time Zone Identification\UTC+12]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Research In Motion\BlackBerry Enterprise Server\Time Zone Identification\UTC-02]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Research In Motion\BlackBerry Enterprise Server\Time Zone Identification\UTC-11]

Mauritius time is present - I read this was giving some issues.

Can anyone advise me as to the best course of action. At this stage I can reinstall as it is in the configuration phase. I have already rebuilt the server just in case it was a bad install.

Many thanks and hopefully I will be able to help out in the future.


Last edited by mikesjn : 08-10-2012 at 04:44 AM.
Old 08-13-2012, 01:37 PM   #2 (permalink)
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Default Re: Help - New BES 5.0.3 server

this should help with time zone
KB18396-"{USER}-CDOCalendar::ProcessWindowsTimezoneInfo- No Index value present" appears in Windows Event Viewer Application Log for the BlackBerry Enterprise Server installed on Windows Server 2008

I am using latest CDO on my BES 5 and connecting to Exchange 2003. Running server 2003 though.
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I am on
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Old 08-15-2012, 10:45 AM   #3 (permalink)
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Exclamation Re: Help - New BES 5.0.3 server

Guys and Gals,

I apologize for the unconventional and out of context replay to this post. I'm a Technical Recruiter with Global Contract Professionals, out of Ft Worth, TX. We have an immediate need for BES Engineers on the 5.0 Server, as well as a substantial amount of other positions associated with BES. The unique requirement for all positions is a need to currently hold a minimum Secret Security clearance, and in some cases, Top Secret.

If you have interest, or know anyone that may fit the requirement of holding an active security clearance, please do not hesitate to contact me. These contracts are slated to last 3 years, and are at various locations within the U.S.

Global Contract Professionals offers a $250 finders for any referrals that results in a hire lasting at least 30 days.

I appreciate your assistance.
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