BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-15-2012, 01:14 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 32
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

Please Login to Remove!

I'm trying to diagnose an issue with an email that a CEO sent from Outlook. The issue is that the email did not appear as 'sent' on his BB until 13 hours later. Naturally, the email was super important and he needed to make sure it was sent, which he couldn't.
This is a one-off as other emails are appearing as sent on his BB within a minute. I've got the MAGT logs and am trying to check for errors but I'm not even sure what to look for exactly.

Any help would be greatly appreciated. TIA!
Offline  
Old 08-15-2012, 03:01 PM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,757
Post Thanks: 274
Thanked 296 Times in 280 Posts
Default Re: Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

using cached mode in outlook?
What version outlook?
What PC OS?

What version BES, Mail server, Server OS?
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 08-15-2012, 03:54 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 32
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

using cached mode in outlook?
Cached mode is on - (email definitely hit exchange server at the time it was sent)

What version outlook?
Outlook 2010

What PC OS?
Windows 7

What version BES, Mail server, Server OS?
Exchange 2007 SP3 on Server 2008 x64 SP2 (not R2), BES Express 5.0.3 on Server 2008 R2 SP1
Offline  
Old 08-15-2012, 04:11 PM   #4 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,757
Post Thanks: 274
Thanked 296 Times in 280 Posts
Default Re: Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

Did you look at the REFID and use message tracking from the BRK?

BlackBerry - Enterprise Server Resource Kit - US
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 08-15-2012, 04:12 PM   #5 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,757
Post Thanks: 274
Thanked 296 Times in 280 Posts
Default Re: Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

KB24670-Tracking email messages in the log files for BlackBerry Enterprise Server for Microsoft Exchange
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 08-15-2012, 05:02 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 32
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

The problem is that the message didn't originate from the BlackBerry so I don't have anything to go by. There's a 'New Message in SentItems' event in the logs but I don't see any correlation with any particular item so far...
Offline  
Old 08-16-2012, 09:47 AM   #7 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,757
Post Thanks: 274
Thanked 296 Times in 280 Posts
Default Re: Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

are you sure the CEO was in network coverage?
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Email sent from Outlook not appearing as 'sent' on BB until 13 hours later
Thread Thread Starter Forum Replies Last Post
Email synchronization between BB & Outlook tom 9876 General BlackBerry Discussion 1 11-23-2009 12:30 PM
Changes on BB take hours to appear in outlook roveer BES Admin Corner 2 02-13-2009 05:44 PM
Unite! Help Guide Sith_Apprentice BlackBerry Unite 17 12-25-2008 01:08 PM
Outlook emails delete on BB but not in Outlook after few hours bsheldon General BlackBerry Discussion 2 09-11-2008 02:41 PM
Prerelease Review: BlackBerrySmart Email Viewer Beta Entropy666 BBF Reviews 4 07-17-2007 09:09 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.