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Old 08-20-2012, 07:08 AM   #1 (permalink)
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Unhappy Block BIS emails on device using BES 5.0

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Hi Guys

Were using BES 5 and management are getting more and more frustrated with people using their own email accounts e.g. hotmail, gmail on their devices.

I know I need to change settings (per device) to FIREWALL - INCOMING MESSAGES - BLOCK BIS.

But the user will soon find out how to stop this, is there a way that we can push it out using a IT policy on BES?

Regards
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Old 08-20-2012, 09:33 AM   #2 (permalink)
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Default Re: Block BIS emails on device using BES 5.0

look here

KB15687-What is the Allow Other Message Services IT Policy on the BlackBerry Enterprise Server
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Old 08-20-2012, 10:09 AM   #3 (permalink)
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Default Re: Block BIS emails on device using BES 5.0

In addition to what knotty said, you can also try to ask your mobile telephony carrier to issue subscriptions that only allow Blackberry Enterprise mails. For example our carriers offer:

- Blackberry professional: BES access only
- Blackberry professional plus: BES and BIS access

Your mileage may very with your carrier but possibly worth to ask.
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Old 08-20-2012, 10:49 AM   #4 (permalink)
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Default Re: Block BIS emails on device using BES 5.0

instead of upsetting the users, deploy BlackBerry Balance so they can do their personal stuff and not cross into the work stuff

BlackBerry - BlackBerry Balance Technology Separates Personal from Business Information - US
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Old 08-20-2012, 11:43 AM   #5 (permalink)
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Default Re: Block BIS emails on device using BES 5.0

If you use Pull Access rules , disallow BIS URLs for each carrier in your organization.
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Old 08-21-2012, 03:10 AM   #6 (permalink)
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Default Re: Block BIS emails on device using BES 5.0

Thanks for the replies guys.

However, I'm still unable to find the said policy rule under
"Allow Other Message Services IT Policy"

Do you know where I can locate this on the BAS page?

Ive navigated to POLICY > Manage IT Policies > Default IT Policy > Edit.

Implementing new addon's is not an option, they require something to work with our current solution. (Just a BES 5.0 server).

Sorry to make it a toughie guys, I thought it would be easy!

Regards
James
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Old 08-21-2012, 03:13 AM   #7 (permalink)
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Default Re: Block BIS emails on device using BES 5.0

Are you on BES Express? Express has fewer policies than BES full, so you might not have it.
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Old 08-21-2012, 03:22 AM   #8 (permalink)
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Default Re: Block BIS emails on device using BES 5.0

I *think* this is full BES, although to be honest I'm unsure how to review.
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Old 08-21-2012, 04:19 AM   #9 (permalink)
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Default Re: Block BIS emails on device using BES 5.0

Look in "Uninstall a Program". What do you see?
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Old 08-21-2012, 08:15 AM   #10 (permalink)
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Default Re: Block BIS emails on device using BES 5.0

It is the full version of BES
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Old 08-21-2012, 08:19 AM   #11 (permalink)
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Default Re: Block BIS emails on device using BES 5.0

If you are editing the policy, it is under the "Service Exclusivity" tab.
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