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bigbadbuff 09-18-2012 08:03 AM

BES Express- wireless calendar sync not working (2 way)
I downloaded and installed the newest version of BES Express (5.0 SP3) on a SBS 2008 SP2 server last week (Exchange 2007). I have 1 user, utilizing a BB Bold (I believe 9700).

Email/Contacts sync OTA with no issue. Calendar, both from the device and Exchange, will not. Most issues I have seen regarding calendar sync seem to be issues coming from the device... in my case, entries created on the device don't sync up to Exchange, and entries created in Outlook don't sync down to the device.

Here are the specifics I can think of. I had no errors during install.

- CDO.DLL version is 6.5.8244.0. This is sitting in C:\Program Files (x86)/ExchangeMAPI. To be clear, the BES server is sitting on my SBS2008 server. This means I don't need exchangemapicdo.exe 1.2.1 installed, to my understanding.

- I had the user reset their Exchange calendar on the Bold as mentioned in the BB KB article on this topic.

- I have confirmed the BESAdmin service account I created has appropriate permissions to update user's mailboxes

- I have confirmed the BESAdmin account is not a domain admin or part of a group that has domain admin rights. It IS a member of Enterprise/Schema admins, along with Exchange Organization/Exchange View-Only admins.

- I have confirmed the device (and BB Desktop Manager, which he is using as a stop-gap) show the device has wireless sync for the calendar turned on.

- I have resent service books to the device.

I have probably left off some important info needed to really help me, if you let me know what that is I am happy to provide.

This seems to me to be a bizarre issue. I would think if it is a permissions problem I wouldn't have anything syncing. If it was a server compatibility conflict I would have gotten errors during install.

Any help MUCH appreciated, I am really at a loss.

freakinvibe 09-18-2012 11:11 AM

Re: BES Express- wireless calendar sync not working (2 way)
Please run the IEMStest utility and post the output here. Details:

KB31053-How to run the IEMS Test

bigbadbuff 09-18-2012 03:31 PM

Re: BES Express- wireless calendar sync not working (2 way)
Results below (edited where necessary)

e:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Utility>i
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - [email address]

USER EG: Opening message store using
/o=DOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=R
ecipients/cn=USER X
/o=DOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=C
onfiguration/cn=Servers/cn=SG-SERVER/cn=Microsoft Private MDB
EG: Mailbox opened successfully
EG: Root Folder opened successfully
EG: Folder created successfully
EG: Test folder deleted successfully
EG: MAPI test completed successfully
EG: CDO Server Name: SG-SERVER
EG: CDO Mailbox DN: /o=DOMAIN/ou=Exchange Administrative Grou
p (FYDIBOHF23SPDLT)/cn=Recipients/cn=USER EG
EG: CDO logon successful
EG: Get default calendar folder successful
EG: Get calendar folder name successful: 'Calendar'
EG: CDO test completed successfully
EG: Active Directory permissions test completed successfully
EG: Initializing EWS Proxy... successful
EG: Configuring User... failed

e:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Utility>

freakinvibe 09-19-2012 08:47 AM

Re: BES Express- wireless calendar sync not working (2 way)

CDO test completed successfully
That looks fine.

As you said, you have checked on the device that the "Wireless Sync" for calendars is on. Just to make sure:

Go to

Calendar > Options > Accounts > BlackBerry > Wireless Synchronisation should be ticked

Also on the Admin Console, go to the user and click on the

"Component Information" tab

In there, you should see "Wireless Calendar" = Enabled.

Is that correct?

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