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Old 09-19-2012, 10:05 AM   #1 (permalink)
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Default Bes express migration - moving users

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Hi, I'll dive straight in....!

I'm migrating a BES express admin server to new hardware and have successfully set up the new server talking to the existing database.

I can move a user from the existing server to the new server but when doing so all the email history is lost. New emails are delivered to the handset with no problem and everything else works.

I'm doing something wrong somewhere - can anybody explain what?!

Many thanks for your time
Dave

Last edited by junkmanuk : 09-19-2012 at 10:06 AM. Reason: title was misleading
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Old 09-19-2012, 10:16 AM   #2 (permalink)
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Default Re: Bes express migration - moving users

how are you moving them, BAS or via Transporter?
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Old 09-19-2012, 10:17 AM   #3 (permalink)
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Default Re: Bes express migration - moving users

Quote:
Originally Posted by knottyrope View Post
how are you moving them, BAS or via Transporter?
Thanks for replying - I'm use BAS

I'm looking into the transporter now to see if that does the trick thanks!

Last edited by junkmanuk : 09-19-2012 at 10:26 AM.
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Old 09-19-2012, 10:29 AM   #4 (permalink)
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Default Re: Bes express migration - moving users

If moving in BAS then youhave both connected to same data base?

is this a remote database? usually SQL is installed on BES or some have a dedicated SQL server.
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Old 09-19-2012, 10:50 AM   #5 (permalink)
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Default Re: Bes express migration - moving users

Quote:
Originally Posted by knottyrope View Post
If moving in BAS then youhave both connected to same data base?

is this a remote database? usually SQL is installed on BES or some have a dedicated SQL server.
Yes, we're keeping the same database server and it's remote to both servers, it's purely an admin server migration. It was originally on the BES server but we migrated that long ago in case that's relevant.

I've installed BES express on the target server. It's connected to the database fine and appears in BAS as a new server. I can use the 'switch user to different BES' option and it works fine but the old emails disappear, when I switch back they reappear but any emails retrieved while on the other server are then gone.

I had a look at the transporter but it seems geared to transferring to entirely new environments?

I'm thinking there's something about the structure of how BES caches emails I'm not understanding...?

Cheers

Last edited by junkmanuk : 09-19-2012 at 10:51 AM.
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Old 09-20-2012, 04:18 AM   #6 (permalink)
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Default Re: Bes express migration - moving users

Tried doing a migration with the transporter having set up a brand new server and database - same result ??!

Could this be a problem with the handset more than the server?
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Old 09-20-2012, 09:27 AM   #7 (permalink)
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Default Re: Bes express migration - moving users

is the new server prepopulation set to X days?
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