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Old 09-26-2012, 03:22 PM   #1 (permalink)
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Default Admin web page missing after upgrade to 5.0.4

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i upgraded my BES 5.0.3MR8 to the new SP4 5.0.4 today, and cannot access the web admin page now?? getting a "page not found error"

my server is a server 2008 enterprise with sp1

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Old 09-26-2012, 03:31 PM   #2 (permalink)
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Default Re: Admin web page missing after upgrade to 5.0.4

any errors in the BAS AS logs?
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Old 09-26-2012, 03:38 PM   #3 (permalink)
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Default Re: Admin web page missing after upgrade to 5.0.4

in the bas-as_err.log it says

1 [main] INFO com.rim.beip.Beip - BEIP Disabled: init

in the bas-ncc_err.log it says

Could not obtain a connection to the database. Will keep trying for another 291039ms
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Old 10-10-2012, 01:28 AM   #4 (permalink)
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Default Re: Admin web page missing after upgrade to 5.0.4

Can you check if your BAS-NCC.exe service is using 100% CPU. This happens to me since the upgrade to 5.0.4.
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Old 10-10-2012, 08:51 AM   #5 (permalink)
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Default Re: Admin web page missing after upgrade to 5.0.4

does it use 100% at 10 past the hour?
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Old 10-23-2012, 06:13 AM   #6 (permalink)
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Default Re: Admin web page missing after upgrade to 5.0.4

Sorted this by disabling proxy settings in Internet Explorer on BES and using wpad.dat instead.
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