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-   -   Handhelds OS 7.0 gets timeout error messages (http://www.blackberryforums.com/bes-admin-corner/261894-handhelds-os-7-0-gets-timeout-error-messages.html)

BrunoCorreia 10-11-2012 03:29 AM

Handhelds OS 7.0 gets timeout error messages
 
Handhelds with Blackberry OS 7.0 (9900 & 9790) gets timeout error messages when accessing an Internal WebSite (HTTPS) through BES/MDS Server (BES 4.1.6 MR8).


This problem only occurs with Handhelds version 7.0. On our company, we have about 600 handhelds with version 6 or earlier without any problems.


All handhelds with version 6 or earlier connects to all WEB functionalities available with GET or POST calls without problems. On handhelds with version 7, the initial page is properly shown with a GET call, but next calls (POST) hangs and a timeout message is displayed.


SSL Handshake abstract during GET calls:

Source Destination Info
BES App TLSv1 Record Layer: Handshake Protocol: Client Hello
App BES TLSv1 Record Layer: Handshake Protocol: Server Hello
TLSv1 Record Layer: Change Cipher Spec Protocol: Change Cipher Spec
TLSv1 Record Layer: Handshake Protocol: Encrypted Handshake Message
BES App TLSv1 Record Layer: Change Cipher Spec Protocol: Change Cipher Spec
BES App TLSv1 Record Layer: Handshake Protocol: Encrypted Handshake Message
TLSv1 Record Layer: Application Data Protocol: http
App BES TLSv1 Record Layer: Application Data Protocol: http


During SSL Handshake, a certificate error message is shown "Level: Fatal, Description: Certificate Unknown":


SSL Handshake abstract during POSTcalls

Source Destination Info
BES App SSLv2 Record Layer: Client Hello
App BES TLSv1 Record Layer: Handshake Protocol: Multiple Handshake Messages
BES App TLSv1 Record Layer: Alert (Level: Fatal, Description: Certificate Unknown)


Any help will be appreciated, Bruno Correia

knottyrope 10-11-2012 10:18 AM

Re: Handhelds OS 7.0 gets timeout error messages
 
I would apply Sp7 and latest MR, you are on an old version of BES


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