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-   -   BES Initialization hanging at 52% (http://www.blackberryforums.com/bes-admin-corner/261901-bes-initialization-hanging-52-a.html)

bimmerdriver 10-11-2012 10:46 AM

BES Initialization hanging at 52%
 
My colleague upgraded the OS on his 9900 from 7.1.0.267 to 7.1.0.714. The OS upgrade appeared worked fine with no apparent problems, except that the BES initialization will not complete. It hangs at 52% every time. What's strange is that when he upgraded to 7.1.0.267, he had similar problems. He contacted the BES admin and was given a new activation code, but that made no difference. I suppose we could wipe the phone and reinstall the OS, but it seems like something else might be going on. Anyone BES admins out there with a suggestion of what to try?

knottyrope 10-11-2012 11:09 AM

Re: BES Initialization hanging at 52%
 
what items are not being synced up?

I have seen contacts and calendar entries hang it before.

this is how i have fixed many in the past
Start with this.




KB10953 - Contacts do not synchronize between BlackBerry smartphones and Microsoft Outlook



Also this works well too
In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.






Backup device then in Outlook

highlight calendar
goto file import/export
choose export to file
choose Persoanl folder pst, next
make sure calendar is highlighted and choose subfolders if you have them, next


save to desktop with a name you can remember, Finish
Click ok on screen popup

Go to view, arange by events
delete all entries.










KB04950 - How to reset the BlackBerry smartphone calendar application








close outlook and any word files, open outlook back up after 15 seconds.

Then
goto file import/export
import from another program or file, next
choose Persoanl folder pst, next
find the file and import
Choose highlight calendar and Finish
Change view back to what you want and try again.

bimmerdriver 10-11-2012 11:28 AM

Re: BES Initialization hanging at 52%
 
Quote:

Originally Posted by knottyrope (Post 1789625)
what items are not being synced up?

I neglected to mention that we are using Lotus Notes / Domino, not Outlook / Exchange.

There are a lot of items in the activation process and they are initializing in no particular order. Around half of the items are complete, the others say "initializing". I don't see any indication which step it's trying to complete.

Update: The BES admin suggested to use ALT CNFG to go into the Enterprise Activation settings, disable and reenable wireless sync. That cancelled and restarted the process and it hung at the same place. Entering the activation code at the initial account activation resulted in the message, 'The BES has not responded to your activation request. An error may have occurred'.

bimmerdriver 10-15-2012 04:12 PM

Re: BES Initialization hanging at 52%
 
Talked to the service provider. They think things are working from their end and from what I can see, they seem to be right. The IT department deleted and re-added the phone from the BES. Tried to activate again, no difference. Wiped the phone and reinstalled OS. Now the activation is failing at the beginning, with a message that it's not getting a response from the server. The activation email is being received into the user's inbox, but not being read and deleted by the BES. So this seems to be a BES problem, but the BES is working fine for other users. It's only this phone that's having the problem.

knottyrope 10-15-2012 04:25 PM

Re: BES Initialization hanging at 52%
 
can you activate a diff account with the phone? If yes and it works then there is a mailbox issue

bimmerdriver 10-15-2012 06:09 PM

Re: BES Initialization hanging at 52%
 
Quote:

Originally Posted by knottyrope (Post 1789918)
can you activate a diff account with the phone? If yes and it works then there is a mailbox issue

That sounds like a good way to determine if the problem is with the mailbox. I'll suggest that. Thanks for the idea.


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