Originally Posted by knottyrope
what items are not being synced up?
I neglected to mention that we are using Lotus Notes / Domino, not Outlook / Exchange.
There are a lot of items in the activation process and they are initializing in no particular order. Around half of the items are complete, the others say "initializing". I don't see any indication which step it's trying to complete.
Update: The BES admin suggested to use ALT CNFG to go into the Enterprise Activation settings, disable and reenable wireless sync. That cancelled and restarted the process and it hung at the same place. Entering the activation code at the initial account activation resulted in the message, 'The BES has not responded to your activation request. An error may have occurred'.