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Old 11-02-2012, 09:37 AM   #1 (permalink)
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Default BES for GroupWise - Can't see user

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I am trying to add a new user to my BES from my GroupWise server. The user in question has been in our GroupWise system for many years, and his GroupWise works fine. However, he does not show up in a user search on the BES.

He had an old BlackBerry that worked fine, but had to get a new phone. When we went to Enterprise Activate his phone, it would not work, so our helpdesk deleted his user from the BES and tried to re-create it. That is when we found that we could no longer see the user.


We are running BES 5.0.1 MR6 and GroupWise 8.0.2.
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Old 11-02-2012, 09:46 AM   #2 (permalink)
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Default Re: BES for GroupWise - Can't see user

To verify if BlackBerry smartphone user accounts are queued for deletion, perform the following steps:







Under BlackBerry Solution Management, expand User.



Click Manage Users.



In the Search for users menu, click Advanced search.



In the Email criteria section of the Advanced Search, select True in the Queued removal of BlackBerry services drop-down box.



Click Search.






BlackBerry smartphone users who are pending a deletion, but the process has not completed, will be displayed.




The BlackBerry smartphone user account can be purged from the database or removed immediately from the BlackBerry service by performing the following steps:







Click the Display name of the BlackBerry smartphone user that is displayed when searching for BlackBerry smartphone users that are Queued removal of BlackBerry services.



Click Immediate removal of BlackBerry services.
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Old 11-02-2012, 09:53 AM   #3 (permalink)
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Default Re: BES for GroupWise - Can't see user

Did as you asked, there are no users that show as pending for deletion.
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Old 11-02-2012, 10:14 AM   #4 (permalink)
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Default Re: BES for GroupWise - Can't see user

Here is an entry from the MAGT log, perhaps this will help:

[40243] (11/02 00:58:39.073):{0x1180} {Leibel, Brent} Invalid DeviceId
[40442] (11/02 00:58:39.075):{0x1180} User settings: email=Leibel, Brent, routing=S82760867, service=, device=, calendar=1, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=Leibel, Brent, server=rockypo (session : 0x00000000)
[40367] (11/02 00:58:39.076):{0x1180} {Leibel, Brent} User Stats - Msgs: Latency 0s, Sent/Min 0, Received/Min 0

Last edited by NetGeek : 11-02-2012 at 10:17 AM.
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Old 11-02-2012, 12:15 PM   #5 (permalink)
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Default Re: BES for GroupWise - Can't see user

Problem solved. User was still on the BES, but was the only user whose display name was lastname, firstname. Helpdesk person was not looking for this. All good now, thanks for the help.
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Old 11-02-2012, 12:35 PM   #6 (permalink)
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Default Re: BES for GroupWise - Can't see user

ouch, thats not a fun one to find out
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