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Old 12-20-2012, 01:16 PM   #1 (permalink)
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Default very urgent situation with activating a device

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Dear All,

i have a problem with blackberry 9780. it is for the CEO who is traveling in 12 hours. when activating the device is stucks at 0% and start dowloading emails. it can send emails but not recieving while stucking at 0%. I deleted his account and purged it and recreated it. same result. i tried the sim on other clean devices and got the same results. sometimes, it works up to 31% then give a message " and error occured. email or password could be incorrect, contact your admin".

any idea?

thanks

BES 4.1.6
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Old 12-20-2012, 01:25 PM   #2 (permalink)
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Default Re: very urgent situation with activating a device

Have you tried using a wired activation through Desktop Manager?
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Old 12-20-2012, 01:43 PM   #3 (permalink)
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Default Re: very urgent situation with activating a device

yes Sir, i did and always stuck at 0%. I tried activation several times. will this cause any problem?
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Old 12-20-2012, 02:28 PM   #4 (permalink)
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Default Re: very urgent situation with activating a device

problem solved. thank you
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Old 12-20-2012, 02:29 PM   #5 (permalink)
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Default Re: very urgent situation with activating a device

What was the solution?
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Old 12-21-2012, 03:05 PM   #6 (permalink)
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Default Re: very urgent situation with activating a device

it was so strange. i tried different devices each one had different progress rate unless i used one that moved quickly to 100%...so weird!!!
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