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tankboyben 01-04-2013 06:34 AM

Re-adding removed user
Hi all, im new to BB admin, I recently removed my profile from the BESX as a test but then when i went to re-add it i was able to create the BESX profile as usual but the handset had no option for enterprise activation

i spoke to our provider and weirdly the provisioning for the number had been BIS for a while (even though it was working fine)

they have now resolved this but i still have no Enterprise activation on the BB

things i have tried....

another handset (including full wipe on the original)
recreate profile on BESX
reboot server

any ideas? :?

Thanks in advance


jamead1981 01-04-2013 08:53 AM

Re: Re-adding removed user
BESx works via BIS and BES plans.

have you tried a reboot of the handset by removing the battery?

Another option is to install the Enterprise Activation app from App World or acting via a USB cable.

knottyrope 01-04-2013 10:08 AM

Re: Re-adding removed user
you can also use Web Desktop Manager or BAS to activate it

the app for it works well too

worst case wipe it and the enterprise activation will appear again, make sure you back it up prior

tankboyben 01-07-2013 10:22 AM

Re: Re-adding removed user
@jamead1981, thanks for that, i was a little bit of a pain to support them remotely in downloading and installing it, but it worked :)

@knotty rope, they are based elsewhere so couldn't do that unfortunately.

would be interested to know why it wasn't working the normal way though.

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