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-   -   Cant reload OS, basically the BB is not detected (http://www.blackberryforums.com/bes-admin-corner/263055-cant-reload-os-basically-bb-not-detected.html)

Ramkumarkn 01-06-2013 08:21 PM

Cant reload OS, basically the BB is not detected
 
Hi,

Happy new year everyone.

I am unable to perform a OS reload on 1 of our user BB 9000, as the loader.exe cant detect phone at all.

Phone is just stuck on white screen at Error-513.
I have deleted the vendor.XML file, rebooted twice and also reinstalled the software.

Pls note the device mgr does detect the Blackberry.

Any pointers to get this working?

RamuZKing

dc/dc 01-07-2013 07:16 AM

Re: Cant reload OS, basically the BB is not detected
 
Get a new device.

Ramkumarkn 01-07-2013 08:52 AM

Re: Cant reload OS, basically the BB is not detected
 
Quote:

Originally Posted by dc/dc (Post 1795665)
Get a new device.

Easier said than done:x

Do u have any tips to fix this issue? Its an OS bb of an VIP here, and we need to get this fixed.

knottyrope 01-07-2013 09:56 AM

Re: Cant reload OS, basically the BB is not detected
 
try this
KB13003-"JVM 513" error appears on the BlackBerry smartphone

Ramkumarkn 01-07-2013 10:19 AM

Re: Cant reload OS, basically the BB is not detected
 
Quote:

Originally Posted by knottyrope (Post 1795679)


I will try it 1st thing ikn the morning tomorrow and let u no
thanks

Ramkumarkn 01-08-2013 08:28 PM

Re: Cant reload OS, basically the BB is not detected
 
Sorry knottyrope, did not work
I even sat with rim on a 1 hr conf call, and event they could not get it to load.

I think this is a hardware issue

freakinvibe 01-09-2013 02:14 AM

Re: Cant reload OS, basically the BB is not detected
 
I find it a strange coincidence that you get a JVM error and you have a hardware fault on the USB connector of the device.

Does the device charge when you connect it with the wall charger?

What normally helps with a completely bricked device:

How-To Wipe with JL_Cmder - BlackBerry Forums at CrackBerry.com

Ricoenxcso 01-09-2013 10:23 AM

Re: Cant reload OS, basically the BB is not detected
 
"freakinvibe" what you say is right, all you need is JL_Cmder, and try on another computer.


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